Currys Reviews Summary

Customer Service

Pros:

• "The staff are always on hand to assist but without pestering you."
• "The Dyson branded salesman was actually amazing."
• "Staff here were very helpful. Me and my fiancee have been searching for a Nintendo Switch and Currys had one left in storage and a member of staff went out of her way to go and find it for us."
• "His Customer Service was 5* and we felt like valued customers. We will definitely be buying from here again, due to this customer service."
• "Visited in order to buy a new large screen tv and after speaking with a couple of members of staff who appeared very knowledgeable finally purchased one."
• "We was seen to by Lewis and he was amazing. His knowledge of the products to the excellent customer service."
• "The store is bright and airy and it's great that you can sample the products."

Cons:

• "Staff look like serving you is a hassle."
• "Slow customer service, three sales people talking."
• "Probably the worst customer service I ever used."
• "Waited 20 minutes trying to get a salesman's attention."
• "Terrible customer service. When you need an advisor you got to search for one."
• "Not one member of staff came across to see if we needed any help 😣 and there was quite a few stood about talking to one another."
• "Shockingly bad shopping experience literally told 'don't touch anything' on entry."

Product Availability and Stock

Pros:

• "Sells large selection of electrical products from kettles,televisions to laptops."
• "Good store, lots of choice, plenty of parking, staff are really friendly and helpful."
• "Staff are helpful. Plenty of things to choose from and good prices."
• "The store looked very clean with loads of electrical items on sale just wished i'd of had more time to look around because its a Superstore so its massive."
• "Love this place. I buy all my large appliances here. Great value and customer service."
• "Overall I enjoyed Currys PC World Featuring Carphone Warehouse, and I would recommend it to anyone looking for a freezer or a vacuum cleaner or a mobile phone."
• "Good range of IT, Carphone Warehouse; plus electronic goods for the kitchen."

Cons:

• "Most of the stock is outdated for example DJI OSMO mobile have available model 6 on display they only have model 3."
• "Curry's never have any stock in! you always have to make a second journey on another day, yet they want you to pay upfront."
• "First 3 we chose all out of stock but could order."
• "They seem to suffer from either lack of staff to assist or interested staff."
• "Full refund was given as I didn’t want an exchange due to the attitude of the staff."
• "Terrible customer service.... waited almost an hour with 2 people saying they would get someone to come and help, to then find out they had no stock of anything I was looking for."
• "Allways a shocking experience but like most people they go there due to curry’s 'captive audience' attitude."

Store Layout and Cleanliness

Pros:

• "The store is well laid out with covid precautions a priority."
• "Well laid out shop with helpful sales staff."
• "Did click & collect for a small item from Currys during the 2nd lockdown. All very well organised by text messages, when to collect, when the item was being brought to your car etc."

Cons:

• "Very disappointed with the service I’ve had today."
• "An absolute shambles of a disorganised company... We have taken out an extended warranty yet 2 days and many phone calls am just going round in circles."
• "Staff member had little knowledge of the product we were wanting to buy (TV)."
• "Limited access to store due to covid which is fair enough but limited staff inside too."
• "Was after a printer and the printer I was after was two aisles away from the label on the shelves."
• "Experienced poor customer service in the end when visiting The Junction store to pick up a reserved online item."
• "Despite the store quoting they allow 176 persons maximum allowed in their huge store, we were NOT allowed inside to see the product we wanted."