WED2B Chelmsford Reviews Summary

Staff Service

Pros:

• "Lottie was so patient and helpful."
• "Jess was super helpful throughout the process and she eventually also found my wedding dress!"
• "Alecia was so lovely, was clearly very happy for me and excited to help me find my gown."
• "Alisha and Alice who help me find my dress where wonderful, nothing was too much trouble for them."
• "Hannah at the Chelmsford Branch was just so lovely, so patient and didn’t rush me at all."
• "I was helped by Alice who was so nice and very professional and she really made me feel comfortable as I was quite nervous."
• "Nicola was fantastic at understanding what I wanted from my dress & helpful in offering alternatives so I could try on different styles."

Cons:

• "I was not able to find a dress and did not want to after dealing with the staff."
• "The assistant was not patient and was told you could only try 4 dresses and would have to start all over again and join que."
• "However the staff in the shop I believe the manager alicia who my mum had to deal with was unnecessarily rude to my mum."
• "The lady at the till was practicing hair styles on a mannequin and to be very honest the first impression was that we had seemingly interrupted her."
• "I returned on Thursday 9th September at around 6pm to try on veils and unfortunately received very poor customer service."
• "Visited the Chelmsford store a few months ago and was made to feel very unwelcome by one member of staff."
• "We were passed to Jas who unfortunately had no interest in what I wore, only half put the dresses on and ruined the mood a bit."

Dress Selection and Quality

Pros:

• "Great consultation at the start resulting in a good pick of beautiful dresses."
• "So much choice, especially in plus size."
• "All of the dresses I tried on were very supportive, with cups."
• "The price of the dresses are amazing the quality is good as the more expensive store."
• "The sizes of the dresses are true, the quality of the dresses are incredible and the prices are so affordable."
• "They have a wide range of beautiful dresses, and a really helpful consultation at the start."
• "The dresses are absolutely beautiful and great value for money!"

Cons:

• "The quality of the dresses didn't feel great either."
• "The underskirts they give you to try dresses on are ripped and falling apart which is annoying."
• "The colour of the Boleros was also very different to all the dresses in store and was more like a darker ivory/light brown."
• "There's a very limited amount of dresses for each size, especially popular sizes."
• "All dresses at wed2b are a-line which would have been helpful to know before my friend decided to try on more dresses."
• "There is not much of a range in sizes, probably about 15 in one size which doesn't give much room for exploring different styles and dresses."
• "The dresses do not suffer from the low prices as I didn't see a single one that 'looked cheap' to me."

Shopping Experience

Pros:

• "Iona helped me find my dress today-she was absolutely amazing and made me feel so comfortable trying on dresses."
• "They couldn't have helped me more, they were incredible and just made the whole process so simple and gave fab advice."
• "Highly recommend, lovely environment, very personal."
• "We had the most fabulous day and felt so welcome by every staff member!"
• "Best advice: go with an open mind and try on different styles."
• "All the ladies were very welcoming and friendly."
• "I felt so comfortable at Wed2b in comparison to other shops. No pressure, professional and a good experience!"

Cons:

• "It was a busy Saturday so we had to wait a few hours for a fitting."
• "I visited 2 weeks ago felt very let down at my appointment felt rushed and could see other brides having lovely experiences."
• "The whole thing made me feel uncomfortable and quite frankly upset!!"
• "I left feeling disappointed as I hated how I felt in most dresses I tried on and didn't particularly enjoy the experience."
• "Just an all out bad experience and completely different to the 1st visit."
• "The waiting area was very very crowded... they went around touching all the dresses, the staff didn't say anything."
• "The lady who served us was rather dismissive and explained that if another customer came we would just have to wait for them to be served."