McDonald's Reviews Summary

Service

Pros:

• "Spotlessly clean despite being busy, pleasant staff and tasty burger!"
• "Massive shout out to Ash tonight (staff member) who saved my day."
• "Me and my mate we served by Adam, he was extremely helpful... very polite in the process."
• "Very good service didn't have to wait long considering the queue of cars!"
• "From having at least 12 cars in front of us we ordered and received our food within 15 minutes!"
• "Staff are fast, friendly and efficient with your orders."
• "Always clean and staff are friendly."

Cons:

• "Used the app to pre order our food but still had a long wait and when our order finally arrived it was the right receipt but wrong order."
• "I went to the drive though and waited for ages for someone to come through the speaker."
• "Then we waited for half an hour for this double cheeseburger and fries."
• "I've been a number of times recently between 11pm-2am and have been ignored at the drive through."
• "Had to wait 30minutes for cold food."
• "It's not fast food anymore. When you dine in, it's often a 20 minute wait or longer."
• "Never one to write a review on fastfood restaurants but this place is one to avoid. Drive thru is slow wait around in the carpark for ages waiting for food to arrive then get home and items missing from the orders for the 2nd time in a row."

Cleanliness

Pros:

• "Spotlessly clean despite being busy, pleasant staff and tasty burger!"
• "Staff good facilities generally clean."
• "This is a very clean and well run operation."
• "Nice clean establishment."
• "Standard quality of McDonald's, lots of seating that is well cleaned at different times of the day."
• "The staff were friendly, the food looked well done and not 'mashed together'."
• "This is a busy but clean McDonalds, service always seems pretty quick."

Cons:

• "The toilets were so dirty I couldn't wash my hands."
• "Caught member of staff wiping down tables, trays and high chairs with dirty cloth using no cleaning spray."
• "The bins were full nobody seemed to be cleaning."
• "Tables weren't cleaned, it was dirty and unfortunately an ant problem at the bin station."
• "A few members of staff were just for a better phrase 'tossing it off'."
• "This has to be the worst one I've even in. The door that leads to the toilets was left open so you got the absolutely disgusting smells of the male toilets in the eating area."
• "The table where we were sat needed the floor cleaning properly, didn't look like it had been done in a while with bits of food on it."

Order Accuracy

Pros:

• "On the bright side the food itself was standard McDonald's and they got the order correct, so there was a silver lining :)"
• "Food is usually served quickly and accurately."
• "Pre-ordered through the app fine, picked up through drive through, no issues."
• "Honestly can't find a fault with these guys, they're rapid 99% of the time."

Cons:

• "Almost every time i’ve been there’s a mistake with the order, incorrect items, missing items, cold fries and food."
• "Check your orders. They frequently forget to put stuff in. jam for muffins, sauces for cheese or nuggets, sometimes fries."
• "They'd forgotten to put the fries in for the four meals purchased, also one apple pie and the paid for sauces."
• "Order was missing 2 chips a small drink instead of large."
• "Last 2 orders I've had here have had items missing from the order."
• "The service was awful and they actually missed the burger off my meal!"
• "They had not packed my fries."

Food Quality

Pros:

• "Food was actually hot rather than just warm."
• "The only thing edible was the mozzarella dippers which was nice and hot."
• "They may not look too appetizing but it was tasty and it was hot."
• "Their pommes frites are to *die* for."
• "The service is kind and quick, and the food is usually hot & fresh."
• "90% of the time the chips are salted and it makes them amazing."

Cons:

• "I hate their set meals... the food is pretty bad."
• "Food was barely warm, dry at the edges."
• "Probably the worst Grand Big Mac we have ever had."
• "The Chicken BLC was just above freezing in the middle."
• "Food quality is usually cold or mildly warm."
• "The chips were soft and VERY salty!!! The burger buns were OK, but the burger patties were small and tasteless."
• "McDonalds is the worst, everything was cold and when the kids turn their nose up at the nuggets cause they're too cold you know something is wrong!"

Ambience

Pros:

• "There is however plenty of seating so it was fairly easy to get a table."
• "Great location for the students and commuters of the city."
• "This is now my McD's of choice when I visit Lincoln."
• "Place is quick and delicious still."
• "The atmosphere is lovely and the Thorold has returned to being the lovely local country pub."

Cons:

• "The place was full of delivery people!!"
• "Large groups of underage teenagers who frighten and trouble customers."
• "Full of loud feral kids, shouting swearing throwing stuff around."
• "The atmosphere was horrible as half the restaurant was full of delivery riders in helmets carrying massive food bags."
• "Waited forever for a parking space, then another 15 minutes after ordering for the food."
• "The whole place was chaotic and service was slow."
• "Food took around 30 mins after the wait for a table, food cold."