J & L Mortgage Solutions Reviews Summary

Professionalism

Pros:

• "They were professional, kind and provided advice that showed they have an absolute mastery of their craft."
• "Andy's honest and transparent service offering is second to none."
• "Mark Harrison, who supported us through a difficult time in terms of mortgage interest rates, was excellent…informative, tenacious, knowledgeable."
• "I can’t speak highly enough of John, Leanne and the team at J&L mortgages. They made the process so easy."
• "Andy Pollock guided us through our first mortgage, making sure we received all information."
• "John is always personable and helpful. He presents a range of solutions even in this tricky market."
• "Mark Harrison advised me on my new mortgage; he couldn't have been clearer or more thorough throughout the entire process."
• "Fantastic service, provided multiple options for mortgage and really helpful advice."

Cons:

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Customer Support and Communication

Pros:

• "We had a tricky remortgage problem to solve but Andy and colleagues were able to meet the need. Timely comms, very good product knowledge and friendly Admin back up."
• "Mark was there every step of the way and thanks to his expertise we were able to get the best rate for our mortgage possible."
• "Andy gave us the smoothest experience we could have asked for when applying for our mortgage."
• "We were kept updated throughout the whole process and they were on hand to answer any queries we had in a timely matter."
• "Thank you to John and his team for all your help with our Mortgage. Always there to help when needed."
• "Mia was also a great help keeping us regularly up to date with the conveyancing progress."
• "They kept us informed at all times."
• "Thanks to Andy and Mia... I can't fault them."

Cons:

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Expertise and Knowledge

Pros:

• "Mark, Leanne, Mia, Michael and the team at J & L were fantastic throughout the whole process. They were professional, kind and provided advice that showed they have an absolute mastery of their craft."
• "Our 2nd time using J&L Mortgage Solutions- once again they provided a solid, professional and reliable service."
• "We have used J&L for years now. First time buyers, moving to next home and, most recently, a new mortgage when the first product expired. Top notch service and advice from a very experienced team."
• "John and Leanne are incredible, cannot recommend them more. In fact, I do recommend them to friends and family all the time."
• "John was fantastic throughout the whole process. He helped us from start to finish and being first time buyers this was extremely helpful."
• "Mark was very knowledgeable about products available and ensured was a smooth process."
• "Mak Harrison of J & L Mortgage Solutions was extremely helpful and reassuring through the process of sourcing a suitable Mortgage product for me."
• "Mark Harrison was a brilliant mortgage advisor who personifies everything that J & L as a business are about. He was impartial, and gave great advice on several potential avenues for us."

Cons:

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Efficiency and Timeliness

Pros:

• "We had a tricky remortgage problem to solve but Andy and colleagues were able to meet the need. Timely comms, very good product knowledge and friendly Admin back up."
• "I’m absolutely certain that we couldn’t have got through the process without his help."
• "Andy made the whole process seamless and efficient."
• "I look forward to working with you guys again in the future."
• "Andy and Mia were brilliant throughout the process of advising me on getting my first mortgage."
• "So, thanks as always to John for sorting our mortgage (twice!) & for all the advice, & thanks to Mia for looking after our case unbelievably well & for pushing through our sale at the last minute."
• "We had a great experience with J&L - Andy is very knowledgeable and gave us sound guidance before we made any commitments."
• "We've recently completed on our first house and had Andy Pollock helping us find our mortgage. Right from the start he made us feel comfortable and explained every step of the mortgage process clearly."

Cons:

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