Address: Maritime Close, Strood, ME2 4DJ, United Kingdom
Phone: +441634716336
Rating: 4.8
based on 168 reviews.
Customer Service
Pros:
"Smashing service, so good they were inundated with custom and still had all of us done in under an hour!"
"Fast, friendly, informative and they explain and as a woman it us great not to feel intimidated or uncomfortable."
"They're really nice guys, always friendly, always willing to help."
"Great bunch of guys. Highly recommend."
"Would definitely recommend them to anyone and I am going back in the next couple of weeks for two tyres for my wife's car."
"Always reliable friendly and a speedy knowledgeable service."
"Staff in their are so genuine and friendly to talk to, there honesty is amazing and dont try to flog you more than what you need doing!"
Cons:
"Premises are very cramped with no reception area whilst work is being carried out."
"Parking is very limited due to location, and the one guy is working on several cars at the same time plus answering the phone which slows down the service."
"The only problem is that you have clearly outgrown your premises, so there are cars parked up all over the road waiting to be seen."
"Unfortunatly it seems the service had gone down hill, while being the only person park in a bay at around 8:15am i was told i had to wait 10mins while 2 workers walked too the shop and another 2 sat around in chairs."
"Not recommended. these guys don't take care when carrying out their work. Cheap because work is carried by a bunch of amateurs who think they are 'Professionals' Not recommended."
"Had to wait an hour as there were 5 cars in front of me, have used this company many times before and have always compared them to a formula 1 pit crew, cars seemed to be turned around quickly and efficiently, however they seemed to be understaffed."
"Too busy, too rushed. unprofessional."
Booking and Convenience
Pros:
"This was my first time using the online booking system and it was simple and quick to use."
"Easy to book online and good pricing."
"Staff friendly. Fit me in within 10 mins of arriving. Prices are reasonable and new tyres fitted and gone within 1 hour max."
"Ordered my tyres online and booked an afternoon appointment which was great as it was not a specific time so worked around me."
"I booked my tyres online and there was an available slot the next afternoon."
"The fact you can preorder and book online makes it even easier."
"Booked a slot 3-5pm. I got there at 4:30 and they were closed!"
Cons:
"Overall good experience however after looking online and called up to confirm that they could do it next day whilst online the member of staff on the phone told me he had ordered it and would come today what he failed to tell me was that him ordering them instead of me doing it online there is a £22 difference."
"Told to arrive for 4.30pm to get it done today! Arrive at 4.30pm and looks closed."
"I booked two tyres and confirmed the fitting date but when I printed it off it wasn’t for the day I confirmed."
Honesty and Integrity
Pros:
"This place is extremely flexible and the boss of this place is reasonable and not gready."
"Also, I queried whether I should have another tyre changed. They didn't try and make extra money, they responded honestly advising it was good for another 1000 miles."
"The team really wants to help you make the right choice and don't immediately want to tell you to go for the most expensive tyre so they can make money."
"Some sales guys would convince you to buy what you don’t even need but this guy was honest."
"We have used RM tyres for years, good prices, great friendly atmosphere and completely genuine. They don't try to sell you anything you don't need and the price they give is what you pay."
"Been using RM Tyres for 24 years, friendly helpful and very knowledgeable, reliable and don't rip you off."
"Unbelievably good i dropped my car in with a list of jobs that halfords said need doing and 2 of them didnt need doing."