Address: Unit 4, Windsor Industrial Estate, 424 Ware Rd, Hertford SG13 7EW, United Kingdom
Phone: +441992534837
Rating: 4.6
based on 138 reviews.
Customer Service
Pros:
"Had an amazingly good experience here on the 11th of October."
"The guys working there were very friendly."
"Great friendly and efficient staff here at the Hertford branch."
"Great service from Steve and the team... Highly recommended."
"Would definitely use again."
"A very competitive price and excellent service."
"I’d highly recommend them really nice guys!"
Cons:
"useless customer service. I paid for wheel balance & tracking to be done. 2 days later steering back to what is was before."
"Your manager is doing his best but on the day I visited he was trying his best to deal with customers and handle telephone enquiries at the same time, consequently no one was very happy."
"Hava a flat tyre? No problem, we can replace it ... next week (while the staff inside having a laugh and no car on the ramp) as we are very busy this moment."
"Unfortunately I had a very bad experience with them, been in the shop yesterday as my tyre gone on the A10 near to them, the guy in customer service literally tried to force me to change all the 4 tyres for £400 for no reason as only 1 gone flat and said he can't only change 1."
"The operative I spoke to on the phone continually called me ‘mate’ as well as being very unhelpful."
"On top of it they were very rude to my wife."
"They are extremely rude to customers, i watched a number of customers come into reception and they were spoken to rudely and offered little to no help at all."
Staff and Efficiency
Pros:
"3 gents all worked and sorted the wheel within 10mins flat."
"Thank you I really appreciate it and I'll definitely be a repeat customer."
"As a disabled person who drives a motobility car I was having problems... I didn’t have an appointment but a young man came out to help me... He was such a courteous helpful young man and you should be proud to have him working for you."
"Took my little beige mini in and had very helpful obliging staff."
"They quickly investigated and discovered that the wheel itself had been damaged. They advised me what to do and where to go. There was no charge."
"Everyone I spoke to was so helpful, I was really worried that it could have been an expensive trip to replace a tyre, but the team managed to get me back up and running without the need to replace."
"Excellent service by Ian and Graham. Fast and efficient."
Cons:
"I had an interim service on 23rd of November and I paid extra for cleaning the oil system... I have major doubts what that technician checked as part of interim service."
"Your colleague Qays Mohammad and S Quereshi claimed that my top mount was severely damaged and needed replacing which was false."
"Took my car here to change a flat tyre. My car needed work in a garage & when they had taken tyre off they noticed two bolts & the hub had been damaged as had been cross threaded when changing the tyre... This cost me £300 to replace & fix! Will never be going there again!"
"During the mot my slot started 10 minutes late, no problem. During mot the tester stopped for about 10 mins to chat with another colleague in a blue jaguar and left my car during test to attend to something else."
"The guy then told me how busy there were and said they wouldn't be able to look at it for at least 1.5-2 hours despite me booking a slot for 1pm."
"3 days to change break pads!!! I don't think so. Lost my business and will never return."
"Also worth mentioning that the guys looked very inexperienced and were rude so maybe I dodged a bullet here."
Value and Advice
Pros:
"Always find the service really good and I like the way they look after regulars."
"Great service, went in for my suspension to be checked over, jacob and anthony were really helpful in diagnosing the issues in no time at all, truly a great asset to the company."
"They took the time and effort to talk me through the issues they found and gave me some great advice and knowledge as to what to look out for in the future."
"Pre paid & booked in a tyre change. I arrived on time & my tyres were in stock, had them fitted & was away in next to no time."
"The staff were very helpful and sorted the problem out quickly."
"The manager Alex and his team were very helpful in booking and carrying out my service."
"A few advisories where I could have easily been replacement parts but was told there was there was no need to just yet."
Cons:
"Full Service description states that I get a windscreen washer fluid top up, which I didn’t get."
"Went in with two warning lights and the fear of a huge bill and came away after a diagnostic with no charge and great advice on what I need to do to stop these errors from reoccurring."
"Took my car there for service and mot, they did the mot first and called me to say it failed cause of the windscreen wipers and one tyre being slightly below requirements... my conclusion is that they tried to con me into paying for more stuff than necessary."
"OMG what a useless bunch of people working here!"
"Not trustworthy garage, don't recommend especially for ladies who are more likely to not have experience with this kind of things."
"What a dreadful service, or should I say lack of it. Twice my car has been booked in this week to have an MOT and twice they have cancelled it, on the day."
"Took them 3 visits to get my tracking right, seemed to rush it 1st and 2nd time, want you in and out, and they don’t road test after?"