Address: Melbourne Road, Pocklington, York YO42 4RL, United Kingdom
Phone: +441759301444
Rating: 4.6
based on 129 reviews.
Customer Service
Pros:
"Friendly staff, beautiful place."
"Staff were great and a cafe there to finish off the experience."
"The staff were very nice and polite."
"Staff are super kind and friendly."
"Lovely friendly staff!"
"All staff so friendly and helpful."
"Staff were great very friendly and chatty!"
Cons:
"Instead of getting it from the professional machine the waitress went to an instant coffee machine."
"An old woman was flagging me down and pointing, I then opened the window and was the victim of a rude verbal attack."
"I wouldn't go as far as to say the staff were rude, but they did come across quite blunt."
"She haled abuse at us and stomped off like a child."
"A very rude man walked up and told us to get out of the water and leave the park."
"Then she was extremely rude whilst serving us."
"The woman at reception made racist remarks to other customer."
Facilities
Pros:
"Food is great, staff are great and the facilities exemplary."
"Caravan site was clean and tidy."
"The cafe does great breakfasts including vegetarian and lovely cakes."
"Excellent accommodation, had everything we needed for a great holiday. Including a hot tub to enjoy."
"Changing hut was very basic but toilet block was modern and clean."
"Facilities are clean."
"The touring pitches are very spacious and the shower toilet facilities were very clean and tidy."
Cons:
"The food is thumbs down - unless you actually like frozen chips frozen peas and a half inch deep rubbery fish cake (frozen) for £8 special."
"The menu was disappointing, the service was poor & one of the cafe staff asked me what a vegan is."
"Scrambled egg full of unwhisked white bits and so overcooked."
"Zero cleaning of equipment or tables between uses, bins overflowing & zero social distancing."
"Only gave 4 stars as only 1 ladies toilet working out of 3, so quite a wait."
"The toilets and showers were disgusting the worst we have come across, they don’t get cleaned on a Sunday at all."
"Only one female toilet where teenagers use to change in, annoyingly."
Activities
Pros:
"Relaxed walks around the lakes with the dog having time out to relax or bringing the kids along to play and enjoy the water activities, you really have it all."
"Allerthorpe was a great outdoor experience with lots of things to do like paddle boarding, pedalo and much more."
"Great place to visit for both adults and children. We had the best day kayaking and on the inflatables."
"Loads of water sports to do such as paddle boarding, kayaking, open swimming, they also have one of those big Wipe Out style courses out on the lake which looks fun."
"Great for open water swimming."
"Great place to try different water sports or just to have some fun in the water."
"Amazing activities suitable for the whole family."
Cons:
"The growth of surrounding trees has created blind spots and eddies in the wind making it difficult."
"It was my friend's first time in a kayak and it was a more stressful experience than it should have been."
"The staff member on kayaks seemed in a rush to get us out on the water."
"Wasn't great they served mushroom pate to a vegetarian in our party which was actually meat with mushrooms in."
"Not much fun dodging excited soggy doggies!"
"The lake is quite small so it can feel a little cramped and crowded on sunny peak season days."
"Social distancing however was very poor in the queues and it wasn't policed at all and the one way system was hard to follow and not well signed."
Value for Money
Pros:
"Very good value for money in my opinion and well worth it."
"Great value for money."
"Fantastic place value for money great for kids to enjoy water sports and nice relaxing place to bring dogs and have a picnic."
"Had a great day here, the over water obstacle course was so much fun and the water was actually pretty warm with the wet suits on, very good value for money in my opinion and well worth it."
"Cafe is reasonably priced. Good value for money."
"The cafe accommodates for diet requirements and serve excellent and good value for money food."
"Really nice place to visit. £5 for a family to enter. The extra activities are not too expensive either."
Cons:
"Make sure you book online first with an admission entry then water sports as it confirms your entry."
"Only down fall is the booking can be confusing you have to book and pay for admission as well as any other activity."
"It's now £8 to book to go into the cafe and have a meal, as I rang up and was informed that I had to book online."
"They are now charging customers an admission fee (£3 per person) for entry to the park in addition to hire prices for kayaks etc."
"At £40 per night this is the most expensive site we have stayed at this year."
"I did think £6 for two adults just to walk two dogs was a bit steep."
"Not sure about having to pay extra for parking when you're spending £20 per child for 1 hour on the Waterpark."