Eastside Dental Reviews Summary

Professionalism and Expertise

Pros:

• "Mark Williams was absolutely brilliant, he put me well at ease. Mr Williams dental nurse was also brilliant, a first class dental practice."
• "Dr James Crouch-Baker did a fantastic job of my root canal treatment at half the cost that another dentist was going to do it for."
• "Dr Chandini Murali. I was extremely nervous on the day of the procedure... I was so grateful for Chandini's care and compassion."
• "My dentist Tom is fantastic at what he does, I highly recommend this practice."

Cons:

• "The young male dentist three years in practice was pleasant enough but only wanted to tell, not listen."
• "The dentists are all men, nurses women and the young male dentist... had no interest at all in my successful experience."

Customer Service and Reception

Pros:

• "The reception team are friendly and helpful, and my dentist is informative and kind."
• "The new lady on reception is a credit to you all! So helpful, polite and professional."
• "Receptionist are an asset to your team very kind and welcoming as soon are you walk through the door."

Cons:

• "I had an emergency appointment... I was given an appointment the next day, but unbeknownst to me the checkup was moved forward."
• "...despite the amount of paperwork we filled out... not once did they ask about weight. My partner... got turned down when he got there."

Facilities and Cleanliness

Pros:

• "Super clean super efficient a good price. and back next week for my final treatment to remedy a broken tooth all before my holiday."
• "The surgery was very clean with polite and friendly and helpful staff."
• "Eastside dental is a practice that's made up of highly qualified dentists and very friendly staff... The receptionists at the desk are also very friendly and helpful."

Cons:

• -

Appointment Availability and Scheduling

Pros:

• "I needed an emergency appointment for toothache before taking annual leave... She was able to offer me an appointment that morning."
• "I managed to lose a filling yesterday evening so rang Eastside dental this morning... they managed to fit me in today!!"

Cons:

• "Had a checkup booked a couple of weeks ago and had a problem tooth that was getting much worse so called and asked for a sooner appointment... the next appointment they could give me was 3 weeks away."
• "...I insisted that I paid for £50, for 30min dentist time, even I’m late, I still have 18min left, I would like to see the dentist, no examination just chat is fine... However, the dentist didn’t show up, only receptionist."