Reeds Rains Estate Agents Wilmslow Reviews Summary

Customer Service

Pros:

• "Mark and the team at Wilmslow Reeds Rains have been very kind, helpful and professional."
• "Isabella was able to show me around twice at short notice."
• "Mark continued to liaise with the chain after the sale to ensure that progress to exchange went as smoothly as possible."
• "Megan Gilsenan at the Wilmslow branch responds quickly to emails relating to queries on my rental property under full management service."
• "Many thanks to everyone at Reeds Rains Wilmslow with special thanks to Mark, Hayley and Sophie."
• "Mark, Olivia and all of the staff are really friendly and helpful."
• "Telephone calls were answered promptly and emails replied to almost instantly."

Cons:

• "Reeds Rains internal communication requires improvement between the branch and the lettings centre staff, which is disjointed & can be frustratingly slow to get tasks done in a timely manner."
• "Rented through Reed Rains. Initial service was good, but on leaving the rental, the service has been terrible. I'm still waiting for my deposit to be returned 4 months after vacating the apartment."
• "If I could of leave zero stars I would have. The people running this company are totally arrogant and have no idea of customer care/ support."
• "Absolutely pathetic service. Went for House viewing waited outside in the parking for someone to show up."
• "And then Thomas was really rude and condescending. The way he spoke to us, made me think about renting any property through them."
• "We were told we were the first offer and first choice on a property for 2 weeks... only to have the landlady change her mind after."
• "Katie who takes over the management of the properties once Emma has found the tenants is somewhat more laid back in her approach and needs to be pushed at every step."

Professionalism

Pros:

• "Priyanka was professional and helpful throughout the process."
• "Mark Latham and his team at Reeds Rains Wilmslow have been helpful, communicative, personable and professional throughout the entire process of marketing our property."
• "They were professional and thorough from the outset to completion."
• "Jo, Emma, Heather and the team provided an excellent professional service."
• "The whole team at Reeds Rains have been ever helpful and informative."
• "This is clearly a team that know what they are doing, they are professional and knowledgeable."
• "The service was high standard and very professional."

Cons:

• "Really disappointed."
• "Phoned the office up regarding viewing a house and was told that I had to speak to the mortgage advisor first before I can view the property."

Efficiency

Pros:

• "Importantly found a buyer quickly and at a decent price."
• "The offer received was above expectations and made within 3 days of the property going on the market."
• "Very fast at getting back to you, constantly kept me in the loop and did all they could for a speedy completion."
• "Mark & his team have just expedited the quickest property sale in our personal experience."
• "Had all the answers to our queries and helped us get from viewing to exchange in around 6 weeks."
• "The sales team does the viewings, so much better than a disinterested viewing agent simply unlocking the door with zero attempt to sell."
• "A good offer was quickly achieved and the end price we got was more than anticipated."

Cons:

• "Reeds Rains internal communication requires improvement between the branch and the lettings centre staff, which is disjointed & can be frustratingly slow to get tasks done in a timely manner."