Alexander House & Utopia Spa Reviews Summary

Accommodation

Pros:

• "The room in Cedar Lodge was fantastic."
• "I'm in a wheelchair and need a roll-in shower but lift was out of action so they quickly upgraded us to a very nice suite on the ground floor in the newer building."
• "We received a free complimentary upgrade into a superior luxury room (this was a nice touch!)."
• "2nd room was a grander room."
• "Our cosy attic room was lovely."
• "The room was spacious and the bed was comfy."
• "The third one had a nice bathroom but v small bedroom, poor quality furnishing and a big ball of blonde hair under the duvet."

Cons:

• "Sadly the hotel is looking tired in areas, when paying top money to expect a better finish."
• "So £300 for a room 👎I've had better quality in travel lodge for £80."
• "The bed wasn't to our comfort and we found it very lumpy."
• "The 'restaurant' area looked like an average airport cafeteria."
• "The upgraded room was a little dated but it had a nice his/hers sink with a walk in shower and open top bath."
• "The timings to access the swimming pool with kids is only for 1 hour between 7am to 8am in the morning and when we did make it at this hour, the water was cold!"
• "The room was dated and required some freshening."

Spa & Wellness

Pros:

• "Our massage in the Utopia Spa was nice... very relaxing."
• "The massage was brilliant, I had Chloe who made me feel relaxed and comfortable."
• "The spa is beautiful and we all had excellent treatments."
• "Treatments are lovely and staff were helpful."
• "The outdoor hot tub is particularly special, there is a relaxed atmosphere of which you'd expect in the Spa area."
• "Spa was wonderful, treatments was exceptional."
• "The spa treatments we had were excellent and exactly what we needed."

Cons:

• "The maintenance people were working on the hot tub for a while so we couldn’t get in it and when we could it wasn’t remotely warm like it used to be."
• "The actual facilities looked nice, but the floor was dirty, and so was pool upon closer inspection."
• "The spa seemed to be dated in certain areas, and the changing areas seemed the same as that first visit 15yrs ago."
• "The spa facilities are not relaxing, dated and in need of refurbishment."
• "The only other disappointment was the spa. Far too many people for the small outdoor facilities and far too few loungers inside, changing facilities are poor."
• "The outdoor spa area needs some attention and cleaning."
• "The garden sauna was in a poor state of repair and full of cobwebs."

Food & Dining

Pros:

• "Dinner at Reflections was also lovely and the service was brilliant."
• "Lovely smoothies at lunch."
• "Dinner was lovely."
• "The evening meal was delicious and so was the full English the next morning."
• "The meal we had in the restaurant was nice."
• "Dinner was exceptional. We had Cote de boeuf which was cooked perfectly and Strawberry tart with pistachio."
• "The food was delicious."

Cons:

• "The lunch as part of the spa day was a total let down, service not the best, food was average."
• "The sandwiches and scones weren’t fresh, to the point in which the scones were incredibly hard and inedible."
• "The rest of the food was honestly some of the worst i’ve had."
• "The food seemed to be using either frozen or very poor quality ingredients."
• "Lunch food was ok - very light indeed and no option for main and dessert - only main and starter."
• "The food and drinks are quite overpriced."
• "The afternoon tea was unfortunately tasteless, none of the cakes were 'delicious' just very bland."

Service & Staff

Pros:

• "Everyone whom service us was only too happy to help and always with a smile."
• "On arrival we were promptly greeted by the concierge and reception staff."
• "Customer service standards are high."
• "Very attentive staff, room was lovely."
• "All the staff were friendly and relaxed, which made the whole experience enjoyable without feeling worried when taking the couple to different areas."
• "The staff in the hotel, everyone was smiling, friendly and felt genuinely like they wanted to make us happy with our stay."
• "Every staff member we came across was so polite and helpful."

Cons:

• "Having spent almost £650 on a single day, I really expect more."
• "Shame you cannot give zero stars to be honest."
• "Service was very slow."
• "The service in the hotel was very slow."
• "The staff although very nice are incredibly young, I was thinking who's actually running this place?"
• "The staff not being very attentive, they struggled to find our booking for both the spa day and the lunch."
• "Terrible, just terrible customer service."