Cromwells Estate Agents Reviews Summary

Communication

Pros:

• "Always friendly, professional and easy to contact."
• "Always able to get an update and items regularly chased up."
• "They have been selling a property on my behalf and even though I am based in New Zealand they have kept me informed every step of the way."
• "I would warmly recommend them to anyone buying and selling property. They were always available for advice, and every team member pleasant and helpful."
• "Always a reply whatever time of the day, always a callback."
• "I received frequent updates, and calls were returned."
• "Excellent Service from start to finish. Received asking price for my house and was sold within 3 months."

Cons:

• "After 3 weeks of no communication I found out that the property was sold to someone else."
• "Called them the minute a property became available and they stated they would call me back once they had organised an open weekend. Didn't hear back from them."
• "Never have I experienced a situation where the buyer has to hassle the estate agent."
• "Very unprofessional. All the buyers should have the same access to the offered properties."
• "Once we received and accepted an offer all contact seemed to halt until we constantly rang/emailed for an update or response."
• "They never updated us unless we chased, and when we did chase, we were accused of harassment!"
• "Nobody ever comes back to me."

Professionalism

Pros:

• "Sally and her team (especially Chanelle who we dealt with a lot, and Scott) were excellent."
• "What a breathe of fresh air it was to deal with real and honest agents for once."
• "Words cannot express how well Sally and her team from Cromwells did with our sale of our property and progression."
• "Very helpful, professional staff who arranged the viewings on our property and took charge of the viewings so we did not have to worry."
• "Thank goodness for people like Jas... Professional, fantastic communicator, on top of her game I would definitely say I had the best experience ever and that was all thanks to Jas."
• "High quality, professional service throughout the entire process."
• "The team at Cromwells were helpful, professional and efficient in selling my Mothers house."

Cons:

• "AVOID LIKE THE PLAGUE!!!!"
• "Very unprofessional. All the buyers should have the same access to the offered properties."
• "Laziest estate agents ever!"
• "Disgusting service - In my opinion the staff are simply terrible human beings."
• "Very rude staff and generally not helpful."
• "Very unprofessional, never call you unless you call."
• "We were constantly lied to or given ridiculous excuses by Sam and Mitzi almost daily."

Customer Service

Pros:

• "I would like to specially thank Sally for the exceptional customer service provided."
• "I would highly recommend using them if you want great service and support."
• "I would highly recommend them to anyone wishing to sell their property."
• "Have used Cromwells for both buying and selling, and I was very happy with their levels of service."
• "Based on my experience very happy to recommend them to others to consider when selecting an agent."
• "Would definitely use again (although hopefully not too soon!) and would recommend to anyone to use Cromwells for a smooth transaction and a real personal touch and listening."
• "I would recommend Cromwells in a heartbeat."

Cons:

• "I had put an offer on a property for sale with Cromwell Wallington. I waited for 14 days for a response. Since no one contacted me, I was told that another offer has been accepted."
• "If you still choose to use them; I honestly wish you the very best of luck."
• "The only time we got anything in a half decent time from was following a phone call when I requested to speak to the manager, who surprisingly wasn't in at that point."
• "We were offered an un-ethical resolution, which tried to turn around on us later down the line; saying it was our suggestion due to my husband’s profession."
• "Once we received and accepted an offer all contact seemed to halt until we constantly rang/emailed for an update or response."
• "They never updated us unless we chased, and when we did chase, we were accused of harassment!"
• "Pathetic - I viewed a property with them and put an offer they initially came back saying it was low, i increased the offer and they do not even care to update me on what the owner thinks."