Address: 77 Banstead Rd, Carshalton, SM5 3NP, United Kingdom
Phone: +442038593444
Rating: 4.8
based on 106 reviews.
Customer Service and Support
Pros:
"The team was always readily available to answer questions and provide assistance whenever needed."
"Naeel was extremely helpful and friendly throughout the whole process."
"They attend immediately to anything that needs dealing with and are super efficient and friendly."
"Very responsive for all requests and always in touch when you need them."
Cons:
"They gave me a flat full of bed bugs and changed the bed weeks later."
"The communication was very bad."
"They don't even call you back if u enquire abt properties online."
Professionalism
Pros:
"They are very professional, customer oriented and delivered high standards of customer service since beginning."
"I have recently used the letting services of Belvoir Sutton and found them very professional and efficient."
"They are very professional yet personal. They are very friendly and their monthly seminars are very enlightening."
Cons:
"Very unprofessional company. I don't even think the landlord aware of any of this conversations."
Efficiency and Transparency
Pros:
"Belvoir Sutton not only met but exceeded my expectations in every aspect of the letting process."
"Unlike other agents Belvoir had always responded to every or even a silliest question in the most friendly manner without judging."
"Their expertise and dedication truly made all the difference in ensuring a seamless and stress-free letting experience."
Cons:
"Even I had right to leave the flat they didn't let me. (I had my contract read by a professional.)"
Problem Resolution
Pros:
"Belvoir’s fees are very competitive and you do get a great service, could not recommend them enough!"
"They offer great rates and more importantly I completely trust them with finding the right tenants for my property."
Cons:
"All I see in your review is the beat but I did not see that they are just the ones that you have been careful with."
Tenant and Landlord Satisfaction
Pros:
"We now have lovely tenants and property in safe hands - Belvoir Sutton."
"Belvoir Sutton manage several of my buy-to-let properties in South London. They also got the job of putting my 5 bed property in Coulsdon on the market for sale."
Cons:
"Left me in an unheated house and ask for rent and your employees to so rude and disrespectful."