Barnard Marcus Estate Agents Thornton Heath Reviews Summary

Professionalism and Service Quality

Pros:

• "Danny is professional, friendly and really helpful from the onset."
• "They were excellent in communication from valuation for sale all the way to completion."
• "Barnard Marcus were professional and helpful at all stages in selling our property in the most volatile market for some time."
• "The team at Thornton Heath were amazing in helping me get a property."
• "Steven provided regular updates on viewings and feedback post viewing."
• "Sharone worked really well with me. She was very patient and took her time to explain things to me."

Cons:

• "These agents will always push the buyer using their own mortgage broker."
• "Still fighting for our deposit months after moving out. The staff is totally incompetent of doing their jobs."
• "Awful company specifically romael and Steven. So unprofessional, no care at all for its customers."
• "Absolutely incompetent and shocked in the mess up of a deposit."
• "Very negative experience. Arranged a viewing for 12.30 with them. Came at 12.35. There was noone at the place."
• "Awful service and extremely rude and insulting agents."

Staff and Agent Commitment

Pros:

• "A big shout out to Romael Taylor and Jill Parry, for going extra mile & helping me with tasks I couldn't do."
• "Jill Parry was an absolute star in the exchange and completion of the sale process."
• "Romael stepped in to smooth things out. Highly recommend this team."
• "Shariane has been very helpful when assisting us buying a house."
• "Dayna Chong...was always understanding and always had suggestions or a backup plan."
• "Rebecca Southwell helped us in purchasing a property right from the scratch."

Cons:

• "Seller Feedback...They began to reduce the price of the property...received calls and emails asking if they can value my property after it had been valued by them."
• "An absolutely awful branch of Barnard Marcus and gives the whole company a bad name!"
• "So unprofessional, no care at all for its customers...The house i was buying fell through and not once did any one check in 2 hours before completion."

Customer Support and Responsiveness

Pros:

• "I found her so approachable and her assistance was invaluable particularly with getting information and meeting deadlines on key events."
• "Really great service from the team. They went above and beyond to ensure the letting all got sorted on time."
• "The Estate Agent was very responsive and professional in the way that they dealt with our moving in."
• "It was a straight forward process. The Estate Agent who helped me was Martin who was very clear with each and every step of the way."

Cons:

• "They ignore your requests/ emails and phone calls."
• "Called to view a property, left name and number and unsuprisingly nobody called back."
• "Really unprofessional and rude staff. I had a viewing that I confirmed twice and after waiting more than 15 minutes in front of the house and calling all the numbers of the agency that I had they answered saying that the viewing was cancelled."
• "Called them regarding a property to rent. Person who answered the call immediately said apartments are ALL taken, not bothered to help much."