Cox & Co Estate Agents & Valuers in Hove & Portslade Reviews Summary

Professionalism and Customer Service

Pros:

• "Having met several local agents that seemed very capable, I decided to meet Marc based on the fantastic reviews Cox & Co had."
• "Cox & Co have been amazing from start to finish, got me through a few hurdles and definitely 10 out of 10 service."
• "They have certainly changed my view of estate agents, being friendly and considerate but professional and knowledgeable."
• "Had an excellent experience purchasing a house from Cox & Co."
• "Marc was very kind and helpful during my valuation and listened and completely understood what I was trying to achieve with my sale."
• "Marc & Russell did a great job of helping us sell and move house."
• "Cox and Co have been incredibly from start to finish."
• "Exceptional service from start to finish!"

Cons:

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Communication and Responsiveness

Pros:

• "His ability to communicate and support us when difficult situations arose has been above and beyond."
• "Communication was amazing, always keeping me up to date."
• "True to his word, the property went online promptly, and was sold within 2 weeks."
• "Throughout the whole process Marc, and his colleagues, were easily accessible, always quick to answer the phone, or reply to an email."
• "Russell was also brilliant and negotiated many and varied situations with excellent results every time."
• "Approachable, explained everything I needed explaining and kept me up to date."
• "If your thinking of buying, or selling, then look no further, your be wasting your time. HAPPY DAY'S GUY'S."
• "They were very efficient and always quickly responsive to any questions we had through the process."

Cons:

• "The guys here are friendly and helpful. We dealt with Russell and he is highly communicative, sometimes a little too chatty when you are in a hurry."

Efficiency and Problem-Solving

Pros:

• "Having had our house on the market for nearly 6 months without any offers Marc and the team stepped in and within a week we had an offer."
• "Highly recommend to anyone looking to buy or sell in the area!"
• "Russell and Marc know their stuff. They had a very good plan to sell the house, and results came quickly."
• "The sale was not without complications, but they were quickly addressed and communication was clear throughout to keep all parties in the loop."
• "They helped with any questions we had along the way and ensured the chain moved forwards smoothly and efficiently dealing with any hurdles along the way."
• "I was impressed from the first time we went to view the property with Russel Best (he is the best because he gave us plenty of time to really see the property) and reassured by his clarity and knowledge."
• "They updated me at every stage and always helped with any requests I had."
• "I think other agents would have given up earlier in the process but their professionalism proved that the customer comes first and that’s why their reputation precedes them."

Cons:

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Trust and Honesty

Pros:

• "I don't think you will meet a more trustworthy and genuine individual to get the sale over the line."
• "Having sought valuations from a number of agents, the thing that stuck in my mind was Marc (Cox) telling me 'it was his name above the door' and right then I knew he would give his all into getting the property sold."
• "Both my sisters have used them previously too and had the same experience."
• "Cox and Co are hands down the best estate agent I’ve ever worked with!"
• "Russell Best at Cox & Co has been the best estate agent we've dealt with."
• "We chose Cox and Co for a number of important reasons: Marc was incredibly honest and upfront in our initial meeting."
• "You certainly won't go wrong in selling or buying your property from them. Really genuine people which in this day and age is difficult to find in an estate agent!"
• "They might be newer on the block but they blow everyone else out of the water. I like the style, the presentation, the communications, easy going, stress free."

Cons:

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