Halfords - Torquay Reviews Summary

Customer Service

Pros:

• "Rhys was brilliant - polite, knowledgeable, friendly and helpful."
• "Been in a couple times now for bike repairs and been seen by Tom who always goes above and beyond and gives excellent customer service."
• "Professional, efficient and friendly service. I was greeted with smiles from the staff at the service desk on entering the store."
• "Staff are very attentive and good at remembering customers."
• "Excellent assistance at Halfords Torquay branch. Efficient and friendly when needed headlight bulb changing."
• "The staff gave my bike a great service my bike came back in tip-top condition."
• "Ross did an amazingly good job at changing my car headlights!"

Cons:

• "Had to bring back a failed car battery after 3 months. The assistant did the tests and tried everything to deter an exchange."
• "No issues, easy parking, had what I wanted in stock. No queue to pay. Only thing stopping a 5 star is the item was cheaper in EuroCarparts."
• "Halfords. This is not acceptable. Your Torquay store has taken a turn for the worse over the last few years and is starting to look like a badly dressed charity shop."
• "Great products but customer service is not a priority. Been on two occasions,first time I had to wait in the queue with others for 22 mins while the guy on the till had a deep and meaningful with his mate."
• "Visited the Newton Abbot branch this morning mid the guy I asked really went interested in helping."
• "Car hoover - disappointed with suction power. Suited more for light hoovering, eg. crumbs. Makes a loud noise with little return."
• "Not impressed with the tactics used to get out of their obligations."

Product Availability and Pricing

Pros:

• "No issues, easy parking, had what I wanted in stock. No queue to pay."
• "Has a wide selection of items with most things available on the shelves."
• "Well laid out store with a good product range."
• "For such a small store, there's a really good range of products and services."
• "Massive selection of goods."
• "Great location for this Halfords. Huge car park and private to this shop only."
• "I'll definitely be returning for all my automotive needs. Highly recommended!"

Cons:

• "Only thing stopping a 5 star is the item was cheaper in EuroCarparts."
• "Overpriced went to get camera for car was double the price of anywhere else."
• "They never have what I need, when they do the quality is pants. They say they can order it, but anyone with an Amazon account can do that!"
• "well I had an appointment with halfords bike shop in torquay on Saturday 3rd September at 12 o clock to be told you would not even look at my electric bike as it had a throttle on the handle bars."
• "You are diversifying in too many different markets and by trying to overfill the stores it looks chaotic. Perhaps more emphasis should be put on the customer experience."

Staff Expertise and Helpfulness

Pros:

• "Rhys was brilliant - polite, knowledgeable, friendly and helpful."
• "Been in a couple times now for bike repairs and been seen by Tom who always goes above and beyond and gives excellent customer service."
• "The cycle technician Joe who gave my bike a thorough check over for nothing was exceptional in his knowledge and advice."
• "The staff member in the cycle area was very knowledgeable about parts needed for headstock bearings, drive train and correct type of hydraulic fluid."
• "The staff was incredibly knowledgeable and helpful in assisting me with my automotive needs."
• "Yesterday my wife and I both had punctures within 5 minutes of each other 10 miles away from base... Tom was very professional in a friendly way and very knowledgeable."
• "The lovely gentleman in there called Phil was very helpful with what I needed to know about electric bikes."

Cons:

• "Rang up and was told they had specific items I was after at a specific shop. So after an hour long trek to get said items, I'm met with staff that although they tried to help, they were useless and no items I'm after."
• "Went to Halfords after they implemented the social distancing measures... I asked him how he was finding the new social distancing measures and he said he preferred it as he didn’t like customers."
• "Booked an MOT with the company, come to find out with just over a day's notice that they have to cancel it due to a computer error making more slots available online than staff that can undertake the MOT's."