Halfords - Maidenhead Reviews Summary

Customer Service

Pros:

• "A guy named Keith approached me as I entered the store, which I thought was very good customer service."
• "Staff were very good, dealt with us professionally and made everything easy."
• "Just had excellent service from Cleeve in the Maidenhead store."
• "The lady on the till and the assistant manager could not have been more helpful."
• "Very helpful staff who filled up my Ad Blue and made me aware of the deal they had on so I didn't pay more than I needed to."
• "I received exceptional customer service from Mia, who sorted my problem swiftly and cheerfully."
• "Brilliant Halfords Branch. Staff are incredibly helpful, friendly and knowledgeable and go the extra mile to provide service."

Cons:

• "Absolutely appalling service. Team member called Alex had no customer care skills whatsoever."
• "After every visit, I come out unsatisfied because although they might have fixed my initial issue, they have created a new one instead."
• "Very unhelpful service from an extremely rude cashier and shop floor assistant who made absolutely no effort in trying to fit my newly purchased windscreen wipers to my car."
• "Not the kind of service I was expecting. Very disappointed."
• "Costumer service is non existent, they do not have a bike technician in the shop and it has been like that for months."
• "Unprofessional staff, they don’t understand what documents are needed to make a plate number."
• "Shocking customer service."

Product Availability

Pros:

• "Bought a great Boardman mountain bike 2 months ago. The sales service from Zac at the time was exemplary."
• "Huge thanks to Sarah at Halfords Maidenhead. My windscreen wiper had been obliterated by storm Babet. Her colleague tracked one down and she replaced mine, with a smile."
• "The child seat I required was out of stock in Slough and a very helpful assistant kindly contacted Maidenhead to check stock and subsequently reserve the item for me."
• "They made extra efforts to find the replacement parts I wanted even though they were not originally on my bike, so it ended up improved after servicing."
• "I ordered a main air filter and a cabin air filter for my Focus mk2. It was easy to choose the right parts online just by using the car registration number."
• "Bought all the bike accessories on my list."
• "We did get our good quality scooters just in time."

Cons:

• "Arrived at 19:54 and they had already closed."
• "Halfords managed to supply two of the same blades as opposed to a matched pair."
• "Visited the store in Maidenhead to buy Ford Frozen white spray for my van. There wasn't any in store despite the system saying there was."
• "Went to this branch for a rear wiper for my car. After waiting for 10 mins the lady on counter told that they don't have one."
• "The scooters could not be found when I arrived at the store."
• "Always seem to be out of stock."
• "Had this can been in its proper place on display I wouldn’t have had a wasted trip the day before."

Staff Expertise

Pros:

• "He hauled every seat possible to the car to make sure we got the perfect seat for both our car and baby. He even kindly installed it for us."
• "Bike repair staff very knowledgeable, helpful and thorough."
• "Have to say excellent service from Zane very knowledgeable, did a fantastic job clearly enjoys what he does with great customer service."
• "Mia was exceptionally helpful in explaining everything about the car seat - installation & operation."
• "Sophia was the technician who completed our car’s 5 point health check and she was so thorough, knowledgeable and reassuring."
• "Fantastic service had my car checked over with the Halfords guy he was excellent & very professional."
• "Lee in the cycle dept helped me select a great deal on Halfords own brand road bike inner tubes. He was really helpful, knowledgeable and very friendly. A great in store experience."

Cons:

• "Costumer service is non existent, they do not have a bike technician in the shop and it has been like that for months."
• "Unprofessional staff, they don’t understand what documents are needed to make a plate number."
• "She was left to carry the bike down the stairs herself while various staff looked on. When she got on the bike to ride home, the handlebars had not been tightened and immediately spun round while the front wheel remained straight."
• "I bought a brand new bicycle from here and when I collected it and rode it home the handle bars were loose and later on that day when I was cycling the right pedal came off."
• "Replacement spokes were not like for like and the cassette was not replaced."
• "Mia tried to install the seat but with no avail. The seat belt was not long enough to go around the seat to secure it. She suggested the Joie 360 Group 0+1 ISOfix version with rotating seat."
• "For the bike I booked was very unhappy that inspite of the appointment to collect my bike had to wait 2 hours as the customer service team had not coordinated with the store."

Store Experience

Pros:

• "I love visiting Halfords in Maidenhead and chatting to the friendly staff especially Karl and Justin or even old Keith."
• "Thank you Mia for the great experience!"
• "Visited Halfords in Maidenhead a couple of days ago for a new car battery and to have it fitted. Very busy in store when I was there but the staff were doing their absolute best to handle the situation."
• "I went to Maidenhead Halfords quite close to closing time on a Saturday evening, but staff (Karl and his colleague) were both responsive and friendly, and made every effort to change my side light bulb, which was a fiddly job."
• "Just popped in to get some roof bats fitted and was extremely impressed by Karl and his team. Friendly, efficient and would defo use them again for fitting, even though they’re not my nearest Halfords store."
• "Nothing beats browsing and researching in store, keep up the good work."
• "Made that trip to Halfords a pleasant experience."

Cons:

• "Completely wasted my time. No apology given."
• "This is really poor to say you have got it when you don’t."
• "Waste of time."
• "I won't come back here again."
• "I will not shop here again."
• "This was a truly shocking effort by Halfords and there is no way we will make any further purchases there."
• "I am unsatisfied with my experience and would not recommend."