Address: Team Valley Retail Park, 16a, Kingsway S, Gateshead NE11 0BD, United Kingdom
Rating: 4.2
based on 183 reviews.
Customer Service
Pros:
"Definitely recommend."
"Amazing customer service from Phil had a bulb fitted on Tuesday from another member of staff also polite."
"The staff were friendly, very helpful, made suggestions in response to my questions, gave options regarding products, did not pressurise me in any way."
"Members of staff are knowledgeable & if any problems will find out if a resolution can be done."
"Ryan really knows his stuff - will definitely use this as my go-to bike service and repair."
"Shoutout today to Lewis at Team Valley. He was so helpful when we had to go back to get the wrong size windscreen wiper changed and really knew his products."
"The Gateshead store was very well presented and has a good feel."
Cons:
"Contacted the store several times still waiting for return call to progress claim infact they wont answer the phone when i call."
"long wait to get served only to be told the bike was not ready to be fair they only had a month to do it! They also don't know how to put a bike together correctly very poor service."
"Customer service not good at all waited neally 30min as messed up our collection up."
"I was interrupted by another customer who seemed to need more help then me and felt completely brushed to one side."
"The demo was a waste of time the staff member said they were not familiar with the seat as they were online stock only."
"Roger... straight away had an attitude."
"Terrible experience again will never go back."
Product Quality and Service
Pros:
"Managed to get me in same day as self employed. Amount they check is unbelievable and glad I went."
"Just picked up my bike from Halfords Teamvalley, had the full gold service treatment and repairs to gears and breaks and it's like getting a new bike."
"Came to Halfords for touch up paint, got exactly what I needed for the job at hand, exactly the right color."
"Fabulous service, click and collect-ordered online had products within 1 hour, very polite and engaging store."
"I am very pleased with the politeness of the staff and the work carried out."
"Pre ordered the bullet connectors I need, was waiting for another customer to be served another till was opened just to serve me."
"The staff at the Halfords staff was very helpful regarding my inquiry about roofbox and racks."
Cons:
"First bike, I paid £1100, rode 20 minutes and the crankshaft came off and cog bent."
"Took my bike for a check up here and it come out worse then when I took it in."
"After 5 months they said it was repair...then I found out it was not everything needed."
"Was told 3 were fine, one the tread was getting low. Car in somewhere else for mot next day and failed because 3 tyre treads were illegal."
"Got a replacement bike and electric lights not working."
"I was then told maybe I had lost it or removed it as they don't have it."
"Failing to meet every customer service need."
Staff and Customer Interaction
Pros:
"Store well stocked and plenty of room to move around safely."
"I’ll give nothing but 5-star."
"The young blonde lad (sorry I didn't get your name) was also very helpful and polite when getting my bike up the stairs."
"Bikes like a new one now great service polite and friendly staff and all done in less time than forecasted excellent."
"Great, affordable service. Brilliant team upstairs as well as down."
"Covid safety measures very good. Service from the member of staff was very professional."
"Great service from the guys in Bikehut."
Cons:
"Poor customer service and I'm left with a bike that has broken lights."
"Terrible, purchased child car seat online booked a demo, arrived had to wait beyond appointment."
"The floor is so disorganised!"
"Used the Team Valley store to have a driver's side windscreen wiper replaced... Phil installed the new wiper but neglected to tell me that my wipers were out of alignment."
"It is a good place to look round....but it's quite expensive compared to other places."
"I popped in for a bulb for my elderly father's car and had it fitted for next to nothing."
"Bought a nextbase 522gw dashcam bundle for £179, when I opened it I found that the box had been opened and items were missing from the box."