Frensham Pond Hotel & Spa Reviews Summary

Staff and Service

Pros:

• "Polite and friendly, professional and attentive staff."
• "The welcome was pleasant and professional."
• "All the staff were friendly and courteous."
• "The staff we're excellent and rooms immaculate."
• "All of the staff were extremely hospitable and happy to deal with any request."
• "The staff went above and beyond to provide a solution."
• "The staff throughout the hotel were exceptionally friendly and efficient."

Cons:

• "Then the tv didn't work, obviously not checked by staff, the wifi was slow and sometimes almost no signal."
• "A follow up compliant letter has highlighted inaccurate information give by the staff to their management."
• "Friendly staff which although attentive struggled with service and professionalism at times."
• "Staff did not seem to be fully trained and had no idea about customer service."
• "Staff unhelpful rude and have an awful attitude towards paying customers and do not want to help you."
• "The staff genuinely seemed rushed and unpleasant."
• "The customer service left more to be desired."

Rooms and Cleanliness

Pros:

• "Location is stunning, rooms very clean and well looked after."
• "Room was really good, fairly modern, plenty of power points, nice bathroom, clean."
• "The room was well sized with good sized TV and well appointed bathroom with Grohe/Villroy & Bosch fittings."
• "Rooms were really nice, clean, quiet and modern with a big bed."
• "The bedroom was very well appointed with one of the most comfortable beds we have ever slept in."
• "The rooms are very clean, comfortable and spacious."
• "Nice clean and spacious room with wonderful shower."

Cons:

• "Night 1 in double room: desperately in need of an upgrade and clean! Windows were dirty, bathroom door was dirty etc."
• "Hotel room was generally nice, although the wall covering was a bit tatty and I wasn't completely convinced of the cleanliness of the carpet in the corners."
• "Room not ready when arrived at the correct time."
• "Small and run down, very dated decor once you have gone upstairs past the hotel lobby."
• "The room was old, dated and dirty, the bed sheets were stained."
• "The bathroom in room 46 smelt really awful."
• "The room wasn't cleaned during the day meaning no fresh tea and coffee."

Location and Setting

Pros:

• "Beautiful setting lovely setting out drinking overlooking pond."
• "First time staying at this hotel and I have to say it is absolutely beautiful stunning location."
• "Stunning location with fab walks around the lake."
• "The location is absolutely beautiful."
• "Stunning location - especially in the sun with the pond across the road."
• "The location beside the lake meant that evenings spent outside listening to the moorhens and watching bats flying overhead were really enjoyable."
• "The location of this hotel is amazing. Being right next to frensham pond the views are stunning."

Cons:

• "The management and customer service are absolutely a shame."
• "The hotel itself is average, not much to highlight."
• "Nothing around, no takeaways around, just nothing going on."
• "The hotel needs a bit if an update."
• "Rooms which smelled damp so need sorting."
• "Must have been lovely in its day, but that day seems to have passed."
• "The decor was also in need of being modernised, difficult colour choices and furniture."

Food and Dining

Pros:

• "The food was very tasty with good portions; the Christmas package was great value."
• "Excellent breakfast with varied choices."
• "Stylish large bedrooms and restaurant with a delicious menu."
• "Dinner was lovely I ordered the burger."
• "Really lovely food (I had fish and chips) with a beautiful view across the pond."
• "We had an evening meal which was fantastic."
• "The food in the restaurant was delicious."

Cons:

• "The bar drinks were ridiculously expensive....2 Chilean white wines £18.00!!"
• "Breakfast nearly cold. Main meal lacked flavour and meat under cooked for my taste."
• "The mains arrived before the starters, the pizzas looked like school meal."
• "Bar staff not interested in actually serving drinks on the menu."
• "Food was nice but expensive for portion size."
• "Service and food not as good as I expected."
• "The starter served as a main was Paté had onion pieces which were turning blue."