The Otter Inn Reviews Summary

Service

Pros:

• "Mandy and her team were wonderful, attentive and looked after us all day."
• "Myself and two colleagues were treated incredibly well, nothing was too much trouble with for staff who were very friendly and the prices were very reasonable also."
• "The wait staff were polite, fun to chat to and made us feel welcome and looked after."
• "Staff absolutely fantastic really accommodating and welcoming."
• "Staff were friendly and the service was excellent."
• "The staff are very friendly and helpful, nothing is too much trouble."
• "Brilliant, very helpful and pleasant staff."

Cons:

• "The person behind the bat was miserable and unfriendly almost to the point of being rude."
• "The staff were ok but not very friendly... to be fair, it was quite busy, but costs nothing to smile."
• "Horrible service. Staff clearly were doing their absolute best to demonstrate how much they hated their job and serving."
• "The staff have been really good in the past, this is the second time I've had poor service from this waiter."
• "Trying to buy just a pint takes ages as staff all hang around at one end of the bar."
• "The service was disorganized and Covid conditions we not met."
• "Not good. Bit disappointing there tonight. Not all the food came out together, two ploughman's came out after I had finished and only because I went and asked where they were."

Food Quality

Pros:

• "The food was lovely and came quick enough that the dogs didn't get restless waiting for us too finish."
• "Excellent food and good choice of Beers, reasonably priced."
• "The food was excellent and the staff were outstanding."
• "Went for Sunday roast. It was amazing."
• "The food seems to have recently stepped up and is now interesting and very tasty."
• "Food was great; nothing out of a packet, even the children's chicken nuggets and chips were proper pieces of chicken and hand made chips which they all devoured."
• "The food was great, well cooked, seasoned and all 3 courses were great."

Cons:

• "Food very poor quality. £15 for a cheap frozen pizza."
• "The food was extremely disappointing: Camembert bites and duck rolls in 'filo' (not filo) to start - seemed like the sort of thing you might get from Iceland."
• "Terrible food. Pub looks nice and homely but don’t be fooled. The menu is huge so expect mostly frozen food, not fresh and certainly not home made."
• "Food was overpriced and very poor quality."
• "The mixed grill came with well/overdone steak, and virtually raw lamb chop."
• "My chicken burger was very bland."
• "The pie was a chicken in some sort of white sauce which was dry and the chicken was like rubber."

Ambiance and Location

Pros:

• "Nice surrounding not too stuffy."
• "Definitely one to remember when travelling in this part of the country."
• "Lovely picturesque Devon pub, advisable to book."
• "Great food, great friendly service, pleasant environment indoors and beautiful setting outside too next to the river."
• "Lovely pub, very picturesque, in the country by a small bridge spanning a river at the end of the very spacious beer garden."
• "Lovely location. Excellent outside seating areas on grass and by river."
• "The Pub and Restaurant are located in a beautiful spot on the banks of the river."