Address: Gibside Way, Gateshead, NE11 9BT, United Kingdom
Phone: +441914605554
Rating: 4.2
based on 363 reviews.
Product Availability and Stock
Pros:
"Throughout the year there are great seasonal products for sale, all at very reasonable prices."
"The Range also stocks a vast array of pet products for all your needs."
"With some things they're always well stocked e.g. pillows, cushions and throws."
"Massive amount of stock."
"They had plenty of stock in and we found what we needed straight away."
"Always bright and clean."
"You can get all kinds of things from the range from a new bedroom to pet food it sells everything."
Cons:
"Other things have empty shelves e.g the entire half aisle of various light bulbs was missing about 80% of stock."
"Item that I wanted wasn't in stock at Gateshead so asked staff member to see if it was in another local store."
"Goods were not priced as per their shelf ticket. We paid £5 extra and argued that the centre should honour the original price."
"Only issue is pricing I bought a Buddha statue that was price marked at 7.99 but SEL read 9.99, I was charged 9.99."
"How Much This is alway the question you have to ask whilst in this shop. Nothing has prices on."
"Quite a few items on the shelves were damaged."
"The range has a habit of charging more at the tills than the prices advertised on the shelves."
Customer Service
Pros:
"Staff in here are way nicer than the Sunderland store!"
"The staff always seem busy but very friendly & helpful whenever I ask for help."
"The lady on the till that served us was very friendly and polite :) would visit again!"
"The staff when you find them are very helpful and will do what is needed to rectify finding a missing price."
"Great l staff in store who are friendly and helpful."
"The staff are normally very friendly, like today when the till staff apologize for our wait which was very kind of him."
"I find the staff to be knowledgeable, helpful and pleasant."
Cons:
"Not great, poor customer service."
"Sorry to say the staff I spoke to were no help what so ever."
"Some members of staff should work on their customer service as it's shocking... They have time for chats and messing about but no time for customers..."
"Susan didn't bother to engage with me."
"The customer service is appalling at the checkout, no 'hello' or similar and no 'bye' or 'thanks' after paying."
"Very poor customer service."
"The two women working there were as miserable as sin."
Store Layout and Environment
Pros:
"You can spend hours zig zagging through the aisles with absolutely a bit of everything in there."
"Love this shop! Lots of variety here."
"Large store with plenty of variety of goods."
"All the usual Range products but in a very large store. Can spend ages browsing."
"A large store full of household items, pictures, mirrors, wall clocks, bedding, curtains, furniture, gardening items, a large xmas section when we were there (November 2019), electrical items, also a cafe on site for when you are exhausted from shopping were you can take a pit stop."
"This must be one of the biggest Range's or is the biggest Range in the North East 👌"
"Huge shop with some fantastic ornaments and pictures which are very modern and creative."
Cons:
"It losses one star as in the summer it gets super hot thanks to the wall of mirrors and lack of air con/good air con."
"However it took us almost an hour to get out of the car park on a Friday afternoon in November due to traffic and the badly designed 'road system' in the car park."
"Absolutely diabolical queuing system in place."
"Only one checkout open with very slow receipt machine."
"Been today and was shocked and disappointed at how cramped the Christmas section is."
"Very difficult to negotiate the store with a buggy, due to over-stocked shelves and floor."
"It's got a huge 'Range' but I find the layout of this store cramped and difficult to navigate."