Richard Hardie Silverlink Reviews Summary

Customer Service

Pros:

• "Customer service was amazing!"
• "The service from start to finish was exceptional and couldn't have done any more to help and guide me."
• "Fantastic service from my local branch of Richard Hardie as usual."
• "Great experience buying our first EV, Big Thanks to Joe Mack 🙂."
• "Fabulous customer service from Martin."
• "Absolutely amazing experience! Very polite and useful staff."
• "Excellent service - I couldn't have asked for better."

Cons:

• "DONOT BUY from these people THINK TWICE they are liars and salesmen with no care terrible customer care."
• "Nothing but trouble since day one and their response is raise a written complaint."
• "Staff lie all the time and couldn’t care less once they have some form of money from you."
• "Took the car in for a service today, the woman on the desk was rude, hostile and dismissive."
• "The service department don't seem to know what they're doing."
• "I have rang on a number of occasions to get them to send me the correct paperwork for when I bought the car... Keep getting told someone will call you back. Surprise surprise no phone call!"
• "Woman on reception needs to brush up on her customer service skills, not very friendly."

Vehicle Quality

Pros:

• "Thrilled to bits with my new (well almost!) Fiat 500."
• "Love my new car, it was gleaming when I picked it up."
• "The car was in perfect condition - far better than I expected in fact."
• "Got the car and colour we wanted, just love it!🚘"

Cons:

• "AVOID AVOID AVOID!!! Been sold a car which has been into Sunderland branch to be fixed."
• "Horrendous experience.. paid a £250 deposit 6 weeks ago on a car after only seeing the car in the dark."
• "The car was handed over straight off the transporter, with zero preparation."
• "The garage told me the car would be repaired within 3 days, this turned into 2 and a half weeks, no courtesy car was available."
• "All 4 of the tyres on my year old car were cracking and that this was not normal."
• "When collecting my new car, as I drove off the forecourt the oil warning light came on."
• "Worst garage around bought a car back in November 2022 developed a knocking noise a month later."

Sales Experience

Pros:

• "Would totally recommend dealing with the silverlink garage and will definitely purchase my next car from them."
• "Went in to have a look at some cars as I needed to downsize and reduce my monthly payment. The salesman was lovely and didn't do a hard sell."
• "He is incredibly honest and never tried to sell me something I didn’t want."
• "Knowledgeable about pretty much any car I questioned him about and there was no hard-sell or attempt to influence my decision."
• "I’ve just purchased my 7TH car from Peter Davidson, I wouldn’t go anywhere else."
• "An absolutely wonderful and seamless purchase of our new MG cars and Hannah (Sales Executive) was superb."
• "Great Staff at Silverlink. Would like to thank Joseph in the purchase of my Abarth Soft top."

Cons:

• "Came to the end of the deal to be told the price had been increased by £500 and that they wouldn’t honour the website price as it was a ‘mistake’."
• "The manager takes us into his office, tells us that everything the previous agent said was a lie."
• "The guy they slagged off and said will no longer be dealing with us and lied is now dealing with us again."
• "The salesman seemed incapable of explaining the finance deal, and suggested that I should work it out myself from the paperwork he printed out."
• "The manager slagging off the agent is highly unprofessional in my eyes."
• "They make promises then refuse to keep them, saying it wasn’t ever discussed."
• "My car got wrote off in October 2017. To this date I am still paying for my car which is £255 a month because the man who sold me the car never activated my gap insurance!"