Eden Vauxhall Fareham Reviews Summary

Customer Service

Pros:

• "Great customer service all round."
• "Wayne was excellent, listened to my needs and found me a car that suited perfectly."
• "Great support from start to finish, always helpful and willing to go the extra mile."
• "Staff very friendly and very helpful."
• "Amazing customer service as always."
• "Excellent customer service from Matt, who made sure I found the vehicle that I needed for the right price."
• "I received a very friendly, helpful and professional service."

Cons:

• "I've been wronged by Eden Vauxhall on 2 occasions now without apology from front desk or customer care."
• "The customer service is shocking and honestly really affected me the way they are with you."
• "I raised this multiple times to the branch manager Brad Green who is shocking at customer service and absolutely disgusting the way he speaks to you."
• "Staff and central customer care team completely ignore all feedback emails and complaints."
• "Terrible customer service from start to finish."
• "No communication, staff lie about status (or have no clue what’s going on), high prices."
• "Total incompetence of the service staff."

Vehicle Quality

Pros:

• "Really pleased with out new car."
• "We can already see how we will be saving money on our car in the long run."
• "Just picked up my 'nearly new' Corsa from Eden Vauxhall."
• "I love my new MOKKA, (and the heated seats)."
• "I got a good price for my old car and I’m super happy with my new one."
• "The car is perfect! Thank you!"
• "Just got my first Electric car from Eden."

Cons:

• "Dirt still on areas, dust , sticky marks not even wiped off cleaning materials."
• "The AA recovery who turned out identified multiple issues of poor repair and poor workmanship."
• "The car still has Issues now!!! I will never ever buy any Vauxhall car AGAIN."
• "The car was obviously not fit for use or sale."
• "The car has been in the garage around 5/6 times since having it, Never finding the issue."
• "Installed faulty turbo, returned twice due to the same fault."
• "Apart from my current car I have a coolant leak repaired under warranty but it's still leaking from where I said it was leaking from in the first place so now it's got to go back again to have it investigated 🙄."

Sales Experience

Pros:

• "Thank you Wayne it was a pleasure doing business with you, we will stay in touch and we would definitely come back to you when considering buying a new car in the future."
• "Straight forward and uncomplicated car sales process, taking the pain out of the search and matching the needs of the customer."
• "Both my wife and I have purchased cars with Wayne. Brilliant service."
• "Great service from Wayne every time - made buying easy with great deals!"
• "We would thoroughly recommend Eden Fareham if you are looking to change your car or getting a service etc."
• "Fantastic service, not pushy at all."
• "I would definitely recommend. I cannot make it clear enough how much they helped me, so glad I came here."

Cons:

• "When I went to the shop and collect my brand new car, they placed it in the showroom as a 'demo vehicle'."
• "Awful experience. Paid a deposit on a car last Saturday and was told I could collect it on the following Monday."
• "But I’m left without a car for three days."
• "Avoid this dealership and Vauxhall as a whole."
• "Avoid!"
• "Avoid this dealership at all cost... Does not deserve 1 star."
• "I ordered my first mobility car back in February 2022 and im still waiting for it now!"

Service and Maintenance

Pros:

• "They now give the car a complimentary wash before returning it."
• "The service team today (as always) were brilliant."
• "Really pleasant dealings with Eden Fareham, had my annual service carried out today. Pleased with the service provided."
• "Good job done and all exactly as I expected from my Vauxhall dealer."
• "The teams here are very welcoming and make you feel at ease."
• "Good service very professional."
• "The Staff at the service desk at Eden Vauxhall Fareham were warm and friendly."

Cons:

• "We were told it would be an hour and a half for a service 3 hours after walking in, we left only to find on the return to our vehicle that some money had been taken."
• "The item required for the fix was not ordered in, despite me booking the appointment 7 days before."
• "Dropped car off at 9 having agreed with booking agent that it would be done straight away as a waiting service. 7 hours later it was finally done."
• "In 8 hours Eden were unable to find a fault with my car despite me giving them the fault code and it being on the car!"
• "After I had pick car up & driven home I was majorly disappointment at the condition of car interior."
• "I took my car in to get the hands-free phone system fixed. The phone connects, I can hear other people, but they cannot hear."
• "Left without a car whilst in dispute with Vauxhall."