Bridges Estate Agents Farnborough Sales Reviews Summary

Customer Service

Pros:

• "What can I say? Efficient and thorough, absolutely pleasant and professional."
• "Throughout the selling process Bridges in Farnborough were professional, courteous and pro-active at all times."
• "Great service, with professional staff."
• "First class service from Hannah Kirby and the rest of the Lettings Team at Bridges."
• "The communication from Dean Curtis has been first class as it has also been from Hannah Kirby."
• "Everyone at Bridges Farnborough office was fantastic."
• "I couldn't be more pleased with the service I received from Bridges Estate Agents."

Cons:

• "Negatives: sold sign was fixed without letting me know."
• "Booked a second viewing for a property and ended up being called 4 times to reschedule, in the end we went to the property and nobody was there."
• "In 20 weeks I had only one viewing, with no feedback."
• "House which had accepted my offer, was placed back on the market, without informing me."
• "5 minutes prior to the agreed viewing time I was called and asked to reschedule for another day."
• "They ignore phone messages and forget about them being proactive - we didn't receive one phone call or email over the entire sales process that wasn't a direct response."
• "House was not in the top condition after we moved in, looked far worse than when we saw it during the viewing, any repairs that are needed had to be constantly chased and even simple things took months to solve."

Staff Performance

Pros:

• "Terry was absolutely fantastic, he always did exactly what he said he was going to do."
• "Sam kept everything moving and personally took over from other agents, contacting the various solicitors up and down the line to make sure that everything got through on time."
• "Mark Richard's customer care whilst both sales progressed was outstanding."
• "Sam Humby was amazing, so professional, friendly and efficient and very courteous, patient and helpful."
• "A special mention to Jayne who kept the wheels in motion to help drive through the transaction - liaising with buyers, solicitors and myself on a frequent basis."
• "Jonny always kept in contact with us, returned our calls quickly and his knowledge for the sale and purchase of our new house has been invaluable."
• "Laura has been an absolute credit to the agency - going the extra mile to ensure all parties remained on the same page."

Cons:

• "I wouldn't recommend the conveyancing company they push on you Simply Conveyancing, avoid at all costs."
• "Absolutely diabolical service which I suppose is understandable with the Bridges 'stack them high, sell them cheap' strategy."
• "We dealt with Kevin Initially when we were looking to buy our first property. He came across rude and did now show any interest in us or our preferences."
• "Looked like we were dealing with a child."
• "Awful company, very, very expensive fees and very poor service."
• "Joke company."

Property Sales and Lettings

Pros:

• "Terry guided his team to sell it again less than 2 weeks later so overall a real dream team effort from everyone at Bridges Farnborough."
• "Bridges helped us to sell our flat and I could not be happier."
• "We highly recommend Bridges Estate Agents for all buying/selling property needs, especially Sam Humby."
• "We have used Bridges Estate agents since they first opened early in the 1990s and have brought and sold through them ever since."
• "We achieved an asking price offer with no chain the day after the property went on the market."
• "Definitely got the job done as we sold our house within 4 days!"
• "Our house sold very quickly."

Cons:

• "Good service despite many annoying changes in personnel dealing with our sale."