Riviera Automotive Ltd Reviews Summary

Vehicle Condition

Pros:

• "The car was immaculately prepared and the buying process was seamless."
• "The vehicle was delivered by staff who was very polite and knowledgeable."
• "Just collected my new defender today... the car is just as they advertised and just looks stunning."
• "The car was probably driven a total of 2 miles at the most from the time it left Riviera to the time it reached me."
• "Car was as described and in pristine condition."

Cons:

• "When the car arrived... the tyres were badly cracked."
• "Also the front left indicator was cracked, this wasn’t pointed out to me."
• "The oil was super black !!! Pictures don’t lie !!!"
• "The sound system had been tampered with. 2 of the speakers were entirely missing and the others were cheap nasty generic speakers."
• "The two front tyres inner edge thread was coming through the tyres which is an MOT failure."

Customer Service

Pros:

• "Luca was the man who made it all happen for us he went to great lengths to help us secure the purchase."
• "The overall experience was just excellent, the service is and attention to detail is amazing."
• "Billy seemed to me to be a nice guy but his hands were tied as he had to refer to his manager Chris all the time."
• "Luca and I negotiated a deal for a part ex on Friday night. Saturday morning I was driving away with my new defender."
• "Richard Lawson the Sales Director was great to deal with, a true gent."

Cons:

• "BIGGEST MISTAKE I DID IN MY LIFE, I should buy from main dealer."
• "I called them every day for key and tyre, finally sent me today after 6,7 days and still tyre is flat."
• "It been a month and I still not receive my second key. Asked them so many time !!!"
• "I contacted Billy to voice my displeasure and he insisted that the service was done."
• "The reviews on some websites suggest that they are really unreliable and will rip you off."

Value for Money

Pros:

• "I got £995 off the £98,995 asking price and at that price they agreed to carry out a service and change the tyres."
• "Thank you Franky and all the team for the amazing service and attention to detail."
• "Recently I purchased an amazing Range Rover from these guys! They made the process very easy."
• "I am sad to sell my big beast but I know it is in good hand."
• "James and the reception staff made me feel so welcome. I was offered the correct and fair price."

Cons:

• "The car was probably driven a total of 2 miles... How can the engine oil turn so black ??? Answer: the oil wasn’t changed in the 1st place !!!"
• "This has to be THE worst company ever! Sold a car with a light on the dash."
• "BAD CAR DEALER BEWARE! Does not stick to their word dealer agreed to purchase my vehicle but then bottled it."
• "AVOID! ...I paid the repairs myself as Mo confirmed to get the work done and I’d be reimbursed. They’ve reluctantly sent about £980, I’ve been waiting for the rest back since December."
• "Terrible service from Richard the sales director. You can never get a hold of him."