Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "Conveniently located just off junction 49 of the A1, pleasant alternative to the normal service station."
• "It was tidy and easy to shop."
• "The lay out is good."
• "Large store with wide aisles. Car park is big and the petrol station has a mini store and is 24 HR."
• "Great place to call in when travelling north or south on the A1. Just a couple of minutes off the motorway but worth it to refuel and have a cuppa at 'ordinary' prices."
• "There is ample parking and easy access in, out and around the store - toilets included."
• "Disable parking and good access for wheelchair."

Cons:

• "The male toilet could not be entered as it was full of cardboard boxes and a shopping trolley."
• "A little hard to find if you don't know the area."
• "The layout of the entrance the worst supermarket have ever been in."
• "I come to visit from Sheffield and can never understand why your entrance to the shop is so narrow there is hardly any room for two-way customer walking."
• "One of the issues I've noticed at this time of year (late November) is that due to having no front doors, the bitter cold wind constantly blows in."
• "Not happy with their disabled provisions. Tried on two occasions to use the electric buggy but on both times not working."
• "after travelling for hundreds of miles on my motorcycle I called in for petrol only to be told very rudely 'remove your crash helmet or you won't be served' over a loudspeaker."

Staff and Customer Service

Pros:

• "Without exception who ever I interact with is just terrific."
• "Lovely staff."
• "Staff are friendly and obliging."
• "The staff at this branch looked after us very well with a prompt and friendly service, well done Morrisons!"
• "Staff are always helpful and polite."
• "The staff are mostly friendly and eager to assist."
• "Absolutely brilliant staff who I cant thank enough the kindness and generosity."

Cons:

• "Empty shelves miserable staff... probably caused by not enough staff for all the empty positions."
• "Dreadful customer service from both store and company."
• "A few years ago this store was good. New managers have come in and you can tell. The staff don't seem as happy."
• "Store good, but staff somewhat clueless."
• "Shelves are always empty, staff aren't particularly helpful."
• "Some staff are very pleasant, helpful and cheerful, where others are only too happy to pass you onto Customer Services with a queue extending to the car park."
• "The staff are difficult to attract their attention particularly on self service tills."

Product Quality and Selection

Pros:

• "Great place for a weekly shop. Just like all supermarkets you have to be a canny shopper but by and large, product quality is excellent at very competitive prices."
• "A huge selection of good value produce."
• "Good fish, meat, and fresh veg."
• "The Morrisons I've visited countrywide are always clean, fully stocked and reasonably priced."
• "Nice and spacious, has been modernized, produce fresh, staff helpful, even now has clothing, something for everyone, bakery experience five-star, excellent."
• "Usual Morrisons good produce at reasonable prices some items comparable to Aldi fresh food better quality than Asda."
• "This is a large Morrison's with a good bakery section. It is well laid out and I like the flow."

Cons:

• "Morrisons Boroughbridge. Totally rubbish. Sorry but almost everything fresh is out of date the next day."
• "Empty boxes on shelves, bought fresh veg, peppers, iceberg lettuce and tomatoes, 2 days later everything gone bad."
• "It doesn't matter which day you go into the store there are always aisles that are empty."
• "Seems to me that more products than normal are missing from the shelves."
• "Store is clean and has plenty of parking, just don't expect the greatest stock levels as these have been declining for months unlike prices which have been skyrocketing."
• "Food hall standards have dropped a tad to be honest and it was never that great before hand."
• "The worst products are fresh fruit and vegetables."

Cafe and Food Services

Pros:

• "Food was lovely though!"
• "The cafe is really nice there too. They do a good hot chocolate."
• "We called into the newly refurbished cafe it is great well done so much better than it was and so comfortable and not as noisy."
• "Breakfast was excellent and despite being VERY short staffed the staff coped well."
• "The cafe has been recently face lifted too."
• "Veg/vegan sushi amazing!"
• "The cafe was clean and tidy the staff very pleasant."

Cons:

• "Boroughbridge Morrisons cafe I ordered a breakfast all items was could toast was cold and cut with a dirty knife the toast had green bits on it very disappointing and a waste of money £6.99."
• "Ordered 4 burgers, but only 3 turned up... All were overcooked and dry."
• "Visited for the cafe. This time the ordering machine at the entrance refused to accept my digital My Morrisons barcode."
• "Food poisoning after eating in restaurant, very ill for a week, under heated chicken dish."
• "Odered a meal in the cafe. Very much a let down. Lack of staff, who appeared very miserable."
• "Tables were filthy they had not been cleared. It was been run on a shoe string."
• "The cafe was absolutely ridiculous, wasn't told there was a wait, it wasn't busy waited nearly 50 minutes for food when it finally came it was lukewarm."

Cleanliness and Maintenance

Pros:

• "It's unexpected to find such a large and useful supermarket in a small town but very useful if you are passing on the A1."
• "Their bathrooms have been a lifesaver on more than one occasion when I was caught short in Hillsborough (generally clean)."
• "The store is extremely nice, being large, immaculate and well stocked."

Cons:

• "The bins was over flowing, urine all over, soiled boxers on top of the bin, no hand soap and the smell was disgusting."
• "The baby changing platform is covered in graffiti. The place is not fit for use."
• "Look as a supermarket i get your busy and things can slip time to time but those toilets are not clean."
• "Litter bins were full and over flowing."
• "It’s not THAT clean."
• "Tables were filthy they had not been cleared."
• "Bananas were brown skinned, veg tatty and old."

Pricing and Value

Pros:

• "Good prices especially fuel compared to Tesco's in Thirsk."
• "Great prices too, flag mop refill was just £3 I have been paying £4 and spotted them priced as high as £6.50."
• "Prices fiercely competitive... bravo."
• "They have started to drop their prices so I've begun to shop at this store again."
• "Great selection of food, I'll on a budget I would recommend 0800 pm where you can take advantage of half price lamb, beef, steaks defiantly a freezer filler."
• "Parking is now free, there used to be a charge for the parking but it has been stopped so us completely free and there are enough spaces so you can always get parked."
• "Fuel prices are reasonable, especially considering the proximity to the motorway."