Sainsbury's Reviews Summary

Shopping Experience

Pros:

• "Part of The Galleries shopping centre it's a good place for all of your shopping needs and there's always a bargain to be had somewhere."
• "Brilliantly controlled shopping environment during distancing times."
• "Staff are friendly, it's quite a large store with other stores nearby."
• "A great store has more to chose from, love the bakery with bread where it can be sliced."
• "I shop at Sainsbury's on a weekly basis it is clean and bright very easy to shop in with the wide isles."
• "Love the convenience of the smart shop."
• "Great place to shop, friendly/helpful staff."

Cons:

• "I noticed two members of staff with their noses poking out of their masks."
• "Bit expensive and not very helpful for mobility the scooter which I need for my shopping either out of order or not in very good condition."
• "Will not go back. The tills all had a big que. Staff indifferent talking and on a go slow."
• "Went downhill badly this last year, fresh food always near sell by date, lots of veg old, soft, cauliflowers black."
• "Despite it being a vast store, I've found it difficult to get my favourite Free From products."
• "A store that is going down hill fast!"
• "On visiting a lot of the shelves we only partially filled or empty."

Customer Service

Pros:

• "Of course the staff are friendly and helpful."
• "The staff are always polite and helpful."
• "I would like to thank the staff on the clothing department for all the help and assistance they give me today with my daughter who is disabled they went above and beyond excellent customer service."
• "Lady on checkout was very friendly."
• "Staff very polite and helpful despite a very difficult job."
• "Staff were efficient, friendly and knowledgeable."
• "Staff were happy and helpful."

Cons:

• "Disappointing. Went for coffee and tea cake in their restaurant. It took ages to get served and after waiting forever they had no tea cake left."
• "Carpark usually busy and there's always a queue at checkout due to lack of staff."
• "Difficult to enter or leave as some doors are still out of service."
• "The customer service was appalling."
• "High prices and non-existent customer service."
• "Terrible service on customer service too busy talking to a colleague while serving me."
• "No body on the deli counter. Very difficult to get service nightmare at checkout."

Facilities & Cleanliness

Pros:

• "Large supermarket, electrical and clothes store. Bargains to be had and stocks good quality store and branded food and meals."
• "There are toilets and a lift."
• "Large cafe upstairs with a reasonable selection of snacks and meals for all the family."
• "I like sainsburys very much it's bright clean huge choice if items."
• "Virtually empty. Great number control due to covid. Trolleys cleaning area."
• "Nice, bright airy shop. Aisles not too close together."
• "This store is well laid out & the aisles aren't too small, so it's pleasant place to shop."

Cons:

• "Ramshackle aircraft hangar with ancient flooring and stains on the walls that have to be seen to be believed."
• "The seats are not particularly comfortable and the tables & floors seem to be in need of cleaning more frequently that not."
• "Gone down hill couldn't get a table without moving used dishes, no food left and apparently the dishwasher was broke that's why the tables where dirty."
• "Nasty smell in the toilets i couldnt use them because of the smell."
• "Unfortunately I had to use the ladies toilets in the Washington store today, they were absolutely vile!!!"
• "Cafe is now closed permanently which is a big miss shop is still very busy."
• "Still having work done in store. The place wasn't that well stocked on the non food side."