Apple-Bay Reviews Summary

Customer Service

Pros:

• "They really care about what they do, they pay attention and deliver above expectation."
• "Josh was excellent and kept me up to date throughout the whole process."
• "BRILLIANT SERVICE! If I could give 10 stars I would!"
• "Very friendly and professional."
• "The lady that answers the phone is welcoming and helpful too."
• "Service is super personal and fast."
• "The best customer service I've had in a long time."

Cons:

• "It took them two weeks to send me a box, then another week for them to get in touch with me on getting it picked up."
• "While I did get some money - it was an absolute nightmare!"
• "They deduced £70 off of my final price because of the polystyrene and no keyboard and mouse and sent some really abrupt messages saying I was basically lying."
• "After another couple of visits with no luck due to stock issues I was starting to believe I was never going to get a replacement!"
• "However, I soon noticed there was a fault with the new screen and that certain areas of the screen weren't responding properly."
• "They said that it wasn't packaged correctly and the polystyrene had broken in the corner."
• "I was told after a short inspection that the graphics card was not working and that it was not fixable as the chip is not available any more."

Technical Expertise

Pros:

• "Gonzalo is a real expert and does magic if you need a fix, upgrade or any other help with your Mac."
• "This guy really knows his stuff. He diagnosed the fault immediately and did a board level repair."
• "They quickly sent a replacement out the next day by recorded delivery which works perfectly. 10/10 for customer service."
• "These guys know so much more about apple products than apple's own technicians."
• "Apple Bay's team were patient and exceptionally helpful, not attempting to up-sell additional services but recommending things I could do myself to improve my Mac's performance tenfold."
• "Immediate inspection of my I MAC 27 on arrival with fast diagnosis."
• "They replaced the charging component and check to make sure nothing else was amiss."

Cons:

• "Someone at the so-called Genius Bar, diagnosed that the logic board needed replacing at a cost of circa £450."

Value for Money

Pros:

• "He diagnosed the fault immediately and did a board level repair, and at the same time fixed a couple of other minor faults, and all at a very reasonable cost."
• "Second hand laptops that looked in great nick for just £380."
• "Ended up being much cheaper than anywhere else and works perfectly."
• "A new SSD fitted and all data transferred for £180 which is a real bargain."
• "Its so nice to leave a business and feel that you have had real value for money, and most of that is due to the people who gave such wonderful service."
• "The price was unbelievably low for all the work he had done."
• "Complete honesty and a fair price."

Cons:

• "They deduced £70 off of my final price because of the polystyrene and no keyboard and mouse and sent some really abrupt messages saying I was basically lying."