Address: 47 Tottenham Ct Rd, London, W1T 2EE, United Kingdom
Phone: +442074368393
Rating: 4.0
based on 151 reviews.
Customer Service
Pros:
"The man who served me was kind and showed me the options."
"Stable, knowledgeable personnel give good advice without being pushy."
"They're always happy to talk you through stuff you don't understand. Give great discounts and are really helpful."
"They advised me on their products in the shop, but were also honest about other local businesses that might be able to help me."
"The people there were helpful and didn't mind the fact I didn't buy anything from them."
"The staff are incredibly friendly, skillful, and helpful."
"Helpful on the phone and in person."
Cons:
"Both times I was given the cold shoulder and ignored once trying to negotiate a good price."
"Most of the employees were rude and dismissive."
"Rude and dismissive staff."
"The men working here are cold, rude, and lack any sense of responsibility."
"Couldn't trust the price. Couldn't trust the staff. Couldn't trust the service."
"The assistant was unhelpful, i didn't feel welcomed."
"Staff are rude and have no clue of basic laptops charger."
Product Quality and Stock
Pros:
"Thank You Epsilon PC, I am still excited with my machine."
"I researched the graphics card I wanted and found it in stock at Epsilon Computers."
"Great computer shop with a lot of hardware available in stock."
"They honoured the manufacturer's warranty on a power supply unit that went bad after 10 months."
"The PC is running fine a month or two later, and I'm very pleased with it."
"PC worked great and was ready to use instantly."
"This place is good, has every part to build a pc but prices are excessive."
Cons:
"Brought it back, they didn't have anything comparable to exchange it to, no stock. Processed me a refund -20% 'restocking fee'."
"Upon returning home it's covered in scratches and bumps and they haven't even worked on the laptop yet!!!"
"They charged me £120 and gave me corrupted data."
"Store seemed rather well stocked but they seriously need to re-check their prices, went in for a PSU which they asked for £160, got it from Currys same day for £80."
"When i arrived they said that none of what im looking for they have and the only close comparable model is behind the glass display so i could not test anything that was promised."
"Bought a brand new evga power supply got home and it was faulty."
"Dropped my laptop in there for screen repair and they've given it back to me with a repaired screen but camera not working."
Pricing
Pros:
"A great price as well, WIll definitely get my business again."
"Very competitive pricing as well against online component prices considering they put it together and get it running for you in less than 24 hours."
"In addition, prices are barely above Amazon's (thus cheaper than most street shops), which I'd gladly pay considering the service and expertise."
"Went in and managed to find kit for a mid range gaming pc for reasonable price considering price fluctuations etc."
"I recently purchased a windows operating systems from Epsilon, Pc which was cheaper by £54.00, from their competitors."
"Prices were quite competitive given the parts were in stock and the strong support & service."
"Best desktop pc price and best desktop build quality in London to my opinion."
Cons:
"Prices are a little high compared to online."
"Most of the equipment are way too expensive compare to online prices."
"All items overpriced, more than double than the company and online."
"Was there for ram last time over £300 for 32gb ddr4 you can find it for half that online."
"They sold me the wrong fan for my CPU after I explicitly asked for am4 compatibility."
"Probably the only shop in London specialised in gaming pc components and didn't even had in stock a kit of 8gb 2x4gb DDR4 Ram...although on their website it was green light 'In Stock'."
"GUYS COME ON OPEN YOUR EYES EVERYTHING THEY HAVE IS FROM AMAZON CECK THE ITEM YOURSELF THEY PUT 30 -50£ ON TOP TO EVERY ITEM."
Integrity and Trust
Pros:
"They can fix your computer, but not all of the time, although admittedly when they get it wrong - they're quick to apologise."
"Their site is very helpful where I could configure my desktop and go to their address to talk to the guys personally, easy to find, good advices to make the right choices."
"Love these guys (well, not physically, but you get the idea)."
"They build a custom pc with the specific I provided them in less then 24h. Amazing service and very kind and respectful owners, great deal for the price."
"These guys are amazing. Recovered 6 months worth of data from my damaged hard drive."
"Upon purchasing a product they helped me vid video call to install the computer part into my pc smoothly."
"It is rare to find a shop these days that truly understands the meaning of customer service but Epsilon delivers in spades."
Cons:
"AVOID THESE PEOPLE !!! THESE ARE THERE TO RIP YOU OFF!!! They don't have any customer care skills."
"This is the most unprofessional service in London! I strongly advise not to go here for any assistance."
"Couldn't trust the price. Couldn't trust the staff. Couldn't trust the service."
"They're trying to tell me it's a 'motherboard issue', clearly taking advantage of the fact that I don't know the first thing about laptop hardware."
"Pretty sure I got scammed by this place. Computer wouldn't turn on, so I took it to them. Went back in to get it and asked the man what was wrong with it, and he said, 'I don't know, but it's working now.'"