Motorpoint Stockton-on-Tees Reviews Summary

Customer Service

Pros:

• "The Customer Service at the Stockton branch of Motorpoint was excellent."
• "Fantastic experience from the moment we entered the showroom."
• "Every positive word possible for service and efficiency in purchasing a vehicle."
• "Absolutely fantastic service from Motorpoint."
• "Laura was super helpful, no pushy sales, just let you experience the car."
• "We would like to say a special thank you to team member Avess Ahmed, what a fantastic service he provided us."
• "Motorpoint at Stockton was recommended to me by my uncle and I can see why."
• "Great car buying experience! Part exchanged my car for a different model today."

Cons:

• "I’d give them zero stars if I could. Bought a car from their Stockton branch in March and from day one had issues with the brakes."
• "The salesman only seem interested in getting me to take their finance, despite me multiple times saying that I was happy to pay in cash."
• "One star is still pretty generous for this company, bought a car years ago service was perfect, bought a car this time round and it’s been nothing but hassle and stress."

Staff Attitude and Helpfulness

Pros:

• "The staff were not only helpful but went the extra mile to assist me."
• "Avess was our staff contact for the day - the whole process of discussing the car we had gone to see was very smooth."
• "David was fantastic through the whole process, having never bought a car before, he explained everything thoroughly."
• "Can’t thank Ben the general sales manage and Ruth enough at the Stockton on Tees branch."
• "Garry particularly was really helpful and supportive throughout the whole process."
• "Owen was thoughtful towards us. He made us feel welcome."
• "Exceptional service from Motorpoint. Owen and Shaun couldn’t do enough to help."
• "Outstanding service from walking into the dealership to leaving with my vehicle."

Cons:

• "Decent selection of cars but sales tactics a put off. First sales person, canny, chatty helpful, gave us quotes etc however as we were undecided between a couple of cars we said would think about it overnight and come back.... Enter sales manager 'not being pushy but what do we need to do to get this deal done'."
• "Visited motorpoint Stockton with the intention of looking at a Leon Cupra. Was greeted by a older salesman who when I explained I'd like to test drive a Leon, asked if I 'was intending to buy the car or just test drive it'."
• "TLDR: Sell sell sell sell, just sell the car to customer no matter what the same day, DO NOT RECOMMEND, POOR Customer service."