The Portland Reviews Summary

Staff and Service

Pros:

• "The staff were amazing and very thorough upon check in."
• "The staff at the hotel couldn't have been more helpful."
• "The staff are really attentive and very friendly."
• "Every member of staff we spoke to was welcoming and friendly."
• "Staff were very helpful and friendly."
• "The staff were all really friendly, helpful and made us very welcome."
• "Staff were lovely and welcoming from reception to bar, restaurant and then breakfast."

Cons:

• "Told a member of staff, they didn't care."
• "Staff were not very friendly or accommodating."
• "One of the staff was very abrupt and certainly didn’t make you feel welcome."
• "A member of staff came straight over and was very rude to me."
• "They were clearing away the plates while people were still eating."
• "We wouldn't stay again or recommend this B&B cafe to anyone very unprofessional and overpriced and rude a very unpleasant stay."
• "Room was pretty big and had everything, but it wasn't clean and staff were not really friendly."

Rooms and Cleanliness

Pros:

• "Rooms are immaculate beds are so comfy."
• "Room was spotless, large & comfortable."
• "The room was very clean and had tea and coffee too."
• "Hotel room was modern and clean, even came with a Fridge!"
• "Rooms were spacious and in good condition."
• "The room itself is large and modern."
• "The Room has beautiful, spacious and clean."

Cons:

• "Stayed for one night payed for a deluxe double room with extra large bed and it was disgusting the room had mould and the bathroom radiator was covered in rust."
• "Room very clean except for shower screen which was mouldy at the bottom."
• "Main building rooms have really thin walls, you could hear other guests watching tv or having a normal chat in other rooms."
• "They never changed a towel or a sheet in the whole stay."
• "Room was pretty big and had everything, but it wasn't clean."
• "I was charged for smoking in the room and it never happened."
• "We had a drunk couple above us and they partied and rowed all night."

Food and Dining

Pros:

• "Food is always nice and the staff are attentive to your comfort!"
• "The quality of the meals is outstanding."
• "The food was lovely very well priced and we enjoyed all of the food."
• "The food in the bar was really delicious and I had a great nights sleep."
• "Food was delicious, plentiful and always excelled our expectations!"
• "The food was superb...we all made different choices but all four meals were wonderful."
• "The food is amazing! It is our number 1 eating place and we are never disappointed."

Cons:

• "Frozen burgers, £13 for a frozen burger, horrible."
• "Cheap sausages, woeful selection. 9.30am, ran out of hash browns. Cold, unpleasant food."
• "Worst breakfast I've ever had."
• "Very expensive Sunday lunch delivery, meat was appalling basically all fat."
• "The stuffing balls were like bricks, the veg overcooked & the gravy was like treacle!"
• "The meal was mediocre at best."
• "Bolognese pizza I got was very bland and tasteless."

Value and Pricing

Pros:

• "Friendly and helpful staff, excellent food at a very reasonable price."
• "Excellent food at a very reasonable price."
• "The food was lovely very well priced and we enjoyed all of the food."
• "Lovely hotel amazing food and the food menu has a lovely choice of food and staff are always polite n happy to help breakfast is awesome £4 to eat what u want really nice."
• "Great value for money and highly recommended."
• "The evening meals was amazing very tasty and reasonably priced."
• "Food was excellent and overall a very pleasant and enjoyable stay."

Cons:

• "However I was very disappointed to learn on checking in that there is now a £10 per night parking charge."
• "At just under £60 for a lunch and 4 drinks, we'll not be back soon."
• "Like other reviews we thought the £10 parking charge per night was a bit expensive."
• "Breakfast wasn't included in the stay rate which wasn't really a problem but was overpriced at £15 each person."
• "Hubbys for £18 looked & tasted nice but way overpriced."
• "A takeaway Sunday lunch was a whopping £10.95 (same as sitting in)."
• "Food is overpriced for what you get."