Friends Dental Practice Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "The reception staff are friendly and super efficient."
• "The dentist I see here is Dr. Irena. I find her to be professional, friendly and very accommodating."
• "I feel I’m very safe hands with the dentists."
• "I have also found the dental nurses and those on reception to be friendly and welcoming too."
• "Very professional staff across the practice, making even a self-confessed dental-phobic like me calm, relaxed and ready for my next treatment A+++++"
• "All the staff are caring, professional and friendly."
• "From the Dentist to the Reception Staff all were both friendly and very professional throughout my time in their surgery."
• "Very polite reception staff on entering."

Cons:

• "The only gripe would be the reception staff aren’t exactly friendly and seemed a bit overwhelmed with calls and dealing with customers coming in."
• "Staff are from the middle ages, no idea on how to use their new system that they struggle to even access it."
• "Dentist was running 30 mins late. Which I was not told when I arrived making me late elsewhere."
• "Left feeling a little irritated by being spoken AT rather that being spoken to by the dentist."

Treatment Quality and Experience

Pros:

• "My recent trip to see Bala, the hygienist was hard as I haven’t been for a long time but made better for the reassurance and guidance I was given."
• "Dr Alba was patient and reassuring, listened to my concerns and explained everything to me."
• "Excellent consultation with the dentist who explained my dental situation and answered all my numerous questions comprehensively."
• "Alba mended by tooth beautifully. Much appreciation to all at Friends."
• "Needed a few treatments booked which was all sorted by reception to my convenience before I left."
• "Straight simple advice with no hard sell which meant that I could make informed decisions."
• "Managed to get a cancellation appt to deal with problem wisdom tooth. Whisked out with no fuss. Good aftercare details given."
• "I didn't feel any pain or discomfort during or after two extractions."

Cons:

• "Staff were fantastic, but the reality is the advise doesn't match the reality of my wallet. Feel a bit dejected found the disease can't afford the treatment."
• "Had root canal filling only a few months ago. Now told that tooth ideally needs to be removed."
• "I had an appointment and paid private fees - I would be careful as I was told I needed 10 fillings and since have got a second opinion who advised me I only need 1."
• "The dentist used anesthesia without mentioned it beforehand or ask for consent. (Likely illegal procedure)"
• "Having sat there for half an hour once I'd seen the dentist the receptionist then asked me to fill in a health questionnaire which surely could have been done whilst I waited."
• "Deeply traumatic visit today to have periodontal review of two rounds of very expensive treatment for gum disease."
• "Usually a wonderful place to visit, staff always friendly and welcoming. Only problem I have had in years of being here is with Irena one of the dentists."
• "After not being able to visit a dentist for over 2 years, I needed an emergency appointment for a broken filling and gum infection."