Laffan Dental Care Reviews Summary

Professionalism and Skill

Pros:

• "The treatments I have had at this practice always have excellent results."
• "Adam was extremely professional and also personal and friendly all at the same time."
• "A truly brilliant dentist."
• "Extremely professional yet friendly care."
• "First Class dental services delivered by excellent Clinical staff."
• "The whole process was stress free. I was informed at every stage and the treatment was professional, friendly and extremely competent."
• "Every member of the team delivers a highly professional service."

Cons:

• "Unfortunately, I have now moved practices because of this. Customer service really needs improvement."
• "Absolutely terrible customer service from a receptionist when I called up for a quote! She became very argumentative and rude."
• "However, recently the receptionists have been very abrupt, rude and not very welcoming at all."
• "Second time I’ve gone for a dental check-up and was given a scale without the polish without them even explaining to me what was happening."
• "I have had problems with my teeth over the last year and Guy my dentist has not been at the practice when I have needed him with my broken teeth."
• "The response is unacceptable. I've requested for the audio recording of the call to be sent to be but they don't record."
• "Second time I’ve had this done and the dentist was rough again I left with a mouth full of blood and my teeth are still ultra sensitive 2 weeks after this appointment!"

Staff and Customer Service

Pros:

• "The staff there are very friendly and helpful."
• "All the staff are really friendly, and I would recommend them to anyone."
• "The staff are lovely, from the receptionist to the dental nurses and Marie the hygienist."
• "Reception Staff always efficient and helpful."
• "All members of Laffan’s dental practice are very friendly."
• "Polite, friendly reception staff, appointment confirmation by Text."
• "Just a quick mention for Sue the receptionist, she is also very polite and professional, fantastic customer service."

Cons:

• "Absolutely terrible customer service from a receptionist when I called up for a quote! She became very argumentative and rude."
• "However, recently the receptionists have been very abrupt, rude and not very welcoming at all."
• "I would recommend that you hire people who are able to treat complex patient needs for disabled people not very helpful I have cerebral palsy but I have my own mind I understand perfectly well thank you I didn't like the fact that I was treated like I was incapable."
• "The response is unacceptable. I've requested for the audio recording of the call to be sent to be but they don't record."
• "I have been with this practice since I was kid and have always had great service from the staff. However, recently the receptionists have been very abrupt, rude and not very welcoming at all."

Comfort and Facilities

Pros:

• "Spotlessly clean, and comfy. seating areas."
• "Excellent location with nearby parking."
• "As a very nervous patient i cant praise Laffans enough, from the moment you walk in the door the receptionists make you feel at ease."
• "Always an absolute pleasure dealing with all members of staff."
• "Absolutely amazing staff!! Extremely professional, I had a bit of a episode (felt faint) and I was put at ease and helped through it."
• "The staff are friendly and knowledgeable and the premises are spotlessly clean and modern."
• "Such a fantastic practice, always treated with care, courtesy and a good dose of humour."

Cons:

• "My comment is about the spotlights in the ceiling. Given that an hour and 15 minutes staring at the ceiling is not nice and sharp light from spotlights make it worse."