McDonald's Reviews Summary

Customer Service

Pros:

• "However, mistakes are quickly rectified without fuss."
• "Older lady working the floor was fab, her customer service was amazing."
• "The staff are always friendly and helpful."
• "Staff were pleasant too."
• "Very friendly people."
• "Courteous and friendly staff 👍"
• "Staff were very polite friendly and well organised."

Cons:

• "Shocking service for fast food over 15 mins for food...as deliveries take priority over waiting customers..."
• "No apology from the staff, they have very little customer service skills, if any at all!!"
• "I was appalled with the attitude of a female staff member."
• "Service is shocking. Been a fair few times and each time, had a massive wait for a simple order."
• "ABSOLUTELY TERRIBLE CUSTOMER SERVICE!! >:("
• "The treatment I received from the staff members named 'Matty,' 'Alex,' and 'Rachel' was nothing short of appalling."
• "Girl who served the food through the drive through window needs retraining in customer service."

Order Accuracy

Pros:

• "Service is typically quick and food is generally served as ordered."
• "Had no problems at all, my order was correct and at nice temperature the staff where friendly."
• "Got my order wrong and only found out upon returning home... he corrected my order and beyond. Thank you, Michael."

Cons:

• "Frequently gets orders incorrect, most commonly missing fries but has been missing several burgers in one instance."
• "This is the local McDonalds and they persistently muck up the order at the drive through."
• "I have ordered my food from here the last 3 occasions and on all 3 times I have either had missing items or sauces are missing!"
• "Just used the drive through and then waited 10 mins for the food to come out, over half the food was missing!!!"
• "Everytime we visit Boldon McDonalds they either mess up the order or its cold."
• "Ignoring the customisation to orders. Example Burger with No mayo and No Lettuce but add ketchup but it’s completely ignored and given the regular burger."
• "second time I ordered two burgers to go when I got home there was only one in the bag."

Wait Times

Pros:

• "Quick service, tasty food and good seating."
• "Service has been quick the couple of times I have visited."
• "Very quick service despite the long queue, food was all hot and the new Jamaican Chicken burger is incredible."

Cons:

• "The last time I was here I was parked in the grill bay and had to wait 15 minutes for my food."
• "Gave them another chance but nothing has improved! The service is terrible, waited 20 minutes for our food and it was cold!"
• "Spent 15 minutes inside waiting to be served as staff ran around taking care of deliveries, eventually having to resort to shouting at a staff member as they ran past to be seen."
• "waited 20 minutes for a mcdonalds kiddy meal and then I had to wait another 10 minutes for a drink to come out."
• "Spent ages in the drive through that I ended up switching my engine off as we were not moving at all."
• "Since the refurbishment this store is a mess. Once you've ordered your food you have to wait 10-30 minutes for it as the staff only process the drive through orders."
• "Ridiculous waiting times !! 20 minutes for a chicken nugget happy meal very very poor service for a fast food establishment."

Facility Cleanliness

Pros:

• "Everything you may expect from a McDonald’s! Friendly staff, Relax, Calm and most importantly clean environment!"
• "Place was clean, and staff were friendly."
• "Toilets clean, restaurant clean, staff friendly."

Cons:

• "The toilets at this particular branch - Hebburn Business Park, are disgusting."
• "Staff do not wash their hands after going to the toilet/entering the building, the kitchen/cooking area is not sanitary or cleaned up to proper standards."

Food Quality

Pros:

• "The McFlurry was good if a little soft due to the wait."
• "Other than that chips were hot and I'm pleased I ordered a extra cheese burger which was good."
• "However, the caramel frappucino was incredible and my sister enjoyed her chocolate milkshake."
• "Burgers were well cooked, service was fast."
• "This is a Good place to meet up with friends or family for a lovely meal."

Cons:

• "Burgers were cold, fries unsalted and half full portions."
• "The food was cold...and considering we only live a few minutes up the road."
• "Worst Mcdonalds experience ever ordered a take-out at 8.45pm after a late night Metrocentre visit; 1x Happy meal and 4 big Mac meals. We live 10 minutes away by the time we got home a meals were absolutely freezing cold."
• "cardboard tasted better than the burgers missing sauces for the chicken nuggets."
• "third time my Big Mac was Stone Cold!"
• "Honestly don’t know how boldon McDonald’s get away with giving people food that is literally stale."