Doppio Malto Reviews Summary

Management and Staff Changes

Pros:

• "I have been told they have recently replaced the entire management team, kitchen and floor staff."
• "The staff was friendly and service was great. Vanessa kept checking on our table to make sure we are happy with the service."
• "Service was unquestionable throughout."
• "The staff clearly work great together and the place is run very well."

Cons:

• "Very much a waste of money - staff did not seem like they wanted to be there and were not friendly at all."
• "One of the worst places I have ever ate! From the start the service was awful, staff did not want to be there."
• "Well, I wish we never bothered. I understand weekends are busy, but there is no excuse for the lack of poor service."
• "Staff were pleasant and service good. Both of us ordered Pizza. Base was ok, tomato topping was really bland and the other toppings also had little flavour."

Food Quality and Variety

Pros:

• "The pizza was one of the best pizzas I have tried, I'm very picky with my pizza."
• "The food menu is large and varied, and the portion sizes are huge."
• "Paccheri - cooked to the perfect doneness. Tomato sauce had great flavour, would revisit just to eat this dish again."
• "Food was OK, strange tasting pasta with an odd texture as mentioned by a couple of our party members."

Cons:

• "The chicken broccoli risotto however was a little bland for my liking."
• "The cheese on the pizzas that myself and my partner got was not melted and lumpy."
• "My husband had a chicken dish, he said the chicken was ok but the wedges that accompanied it not great."
• "The food was mediocre at best. Our margarita pizza was soggy with what appeared to be, and tasted exactly like, tinned tomato juice as the sauce."

Service and Customer Experience

Pros:

• "Not busy at all when we arrived just before 6pm on a Friday evening. We were seated quickly and drinks orders taken quickly."
• "We didn't plan ahead, we just walked in and were sat down immediately."
• "Looking for somewhere to eat on a late Wednesday afternoon... Probably among the best Italian food we have had in the metrocentre."
• "Restaurant was a bit busy, but we were seated relatively quickly after a quick table clean."

Cons:

• "The 10% service charge warning is placed so you will only see it on the way out and we weren't notified of it."
• "Not an unpleasant experience just not somewhere I would return."
• "Arrived for a family meal to celebrate parents' anniversary... 100% will NOT be returning here."
• "Ordered ribs with a side salad and daughter ordered a pizza with fries, sides came first, 15 mins later waitress arrived to ask if we had finished?"

Value for Money

Pros:

• "Food prices weren't too badly priced, but drink prices were quite expensive."
• "This was our first visit since opening as this new restaurant. The food was lovely and the staff were really friendly."
• "Stumbled across Doppio Malto for lunch, their menu was extensive so I asked for a pasta recommendation and was told the N’duju sausage pasta was a favourite… it was delicious!"
• "Visited on a Monday late lunch. Food was nice but the service from the barman and one of the waiters was poor."

Cons:

• "There is a large variety of beers, cocktails and soft drinks on the menu, however at £3.50 for a soft drink they are a little expensive."
• "£9 for a 250ml glass of rose wine is more of a price that you'd pay for a large."
• "Lunch menu was £8 but with the fries it came to £12.50 & the evening menu is £13 with fries so really not a good lunch time deal."
• "I ordered cabanara and my friend had lasagna. They were both luke warm and very dry. I couldn't eat mine."