Italian Kitchen Reviews Summary

Food Quality

Pros:

• "Both of our starters were excellent, and we had no faults or complaints whatsoever."
• "The food is fresh and tasty, good value for money and the service is quick."
• "The food is very good and to be fair it is good value for money."
• "The food is always absolutely delicious and served beautifully."
• "Food amazing."
• "Food absolutely lovely hot n fresh out the kitchen cooked to perfection."
• "The food was piping hot and extremely tasty."

Cons:

• "When my dish came it wasn't very well presented, also there was only 2 meatballs but plenty of pasta."
• "Food was mediocre at best, and when I got to the end of the meal and wanted to take away my carvery I was told they would not box it up for me."
• "Meal was lovely, but I was up all night with indigestion, too much garlic I think."
• "The gnocchi was a gelatinous mess of melted cheese and tomato."
• "Food wasn't great either chewy pasta and chief wiping his sweaty brow with a, manky teatowel then wiping hands then wiping the plates."
• "The sauce tasted like it was from a jar!!"
• "The amount of grease in the pizzas is unreal oil dripping down fingers and pizza very sloppy service also very slow sent wrong dishes out at 1st after waiting 30 mins for main meal."

Service

Pros:

• "Lovely service, everyone very friendly and helpful."
• "Particularly impressed with the service given that the place was packed."
• "Staff were friendly and attentive."
• "The staff were extremely helpful and friendly."
• "Staff attentive and efficient."
• "Service was excellent - staff were all welcoming, friendly and professional!"
• "Service was very quick and all staff were so attentive."

Cons:

• "The service is usually ok, although sometimes a little rushed."
• "Kind of think it's a little off trying to move the table on when we hadn't finished."
• "Sitting waiting for over a half an hour waiting for our table is unacceptable, our money is no different to anyone else's money what we spent."
• "Some weren't the friendliest of staff although very busy and clearly wearing mask and rushing about is totally hard for her so understandable but feel it's lost its Italian happy mood used to be great fun atmosphere to dine in maybe been took over?"
• "Waited 20 minutes for the desert menu after asking 3 staff then first 2 choices had ran out."
• "Service was lacking overall."
• "The service is poor needs more staff."

Value

Pros:

• "Mediocre food prices were not too bad."
• "Good value, especially if you catch early bird menu."
• "Nice greeting, lovely service and the food was great value."
• "Lovely food reasonably priced."
• "Really good value. Food excellent."
• "They do a special for £14 for 3 courses which is definitely worth it."
• "Drinks very reasonably priced."

Cons:

• "The food is OK, expensive for the quantity and quality served."
• "Asked for bill and still got charged the 3 course meal and supplement charges."
• "I don't mind paying the extra, but I expect better quality food!!"
• "My wife met up with friends for a meal and catch up, they had been many times before, but things have changed. The price has gone up."