Frankie & Benny's Reviews Summary

Service

Pros:

• "Staff really friendly and helpful. Service was very quick."
• "Thank you Jenny and Nick for our lovely welcoming experience today."
• "We had an incredibly lovely waitress."
• "Lovely day yesterday in your restaurant! Served by girls called Becki and Hayley who said she was new!! Flawless service and gorgeous food!!"
• "Fantastic service from the staff at Frankie & Benny’s, Metro Centre."
• "The server could not have been nicer or more friendly."
• "Visited today with the family. Fantastic service from a young Scottish lad. Was great with the kids and looked after us really well."

Cons:

• "Never mind the staff. They were ignorant, selfish and when we ordered from the app she gave us a dirty look."
• "The member of staff them comes to tell me off but rather than leaving it at that continues to barate me."
• "We were ignored by the staff when waving at them and I even tried saying excuse me but the lady walked away."
• "The girl's attitude that was taking the reservations at the front of house was awful!"
• "Worst service I have had for a good number of years if ever staff took 15 minutes to move the starter plates from our table."
• "Shocking service, staff more interested in flirting with each other than serving food."
• "We felt like we were being rushed to as we hadn't even finished the deserts when the bill was slapped down on the table."

Food Quality

Pros:

• "Lovely food and service!"
• "Food is delicious. Prices are reasonable."
• "Great traditional breakfast. Cooked ro perfection."
• "Absolutely delicious meal and our waitress Jenny couldn’t do more to help."
• "The food was delicious and very reasonably priced."
• "The most tasty but filling food I've had."
• "Best breakfast I've had. Really fast service and couldn't fault a single thing, delicious food which was cooked to perfection."

Cons:

• "Can't stand having a meal interrupted for 'Happy Birthday' to play through the whole restaurant."
• "Food was expensive for what you got."
• "Came on Saturday was massively disappointed by the food."
• "Good for kids. Food very bad though, burnt no flavour no care given."
• "Nothing special, average service and low quality food."
• "The cheese was not melted on my fries and as they were not hot the cheese stayed in solid form."
• "So i went to this restaurant and it was all going okay until the waitress was taking our food orders and she spilt a glass of coke (full to the brim) on me and my friends clothes which she did not apologize to."

Atmosphere

Pros:

• "Great astnosphere and great service!!"
• "What a lovely meal. Haven't visited for quite a while. Atmosphere, service and food was great."
• "The atmosphere was lovely."
• "Always amazing service, especially from Jenny! She makes me feel welcome every time and takes notice of food I have ordered before and then recommends new items for me to try!"
• "Great place for families. Great food reasonable prices and great staff"
• "We always go to Frankie and Benny's at the MetroCentre for its amazing food and welcoming atmosphere."
• "Overall a very good experience, will definitely be back!"

Cons:

• "This is not my favourite branch of Frankie and Benny's. It is noisy."
• "It's just a real shame to see that they had stripped away its personality and replaced with boring drab everyday Cafe style dining that I can find anywhere"
• "Especially the prawns 🤢"
• "This did not seem like a place trying to get custom."
• "we won't be going back..."
• "Don't waste your time on the metrocentre Frankie & Benny's. Service was atrocious"
• "Wouldn't go back, the place is hanging on by a thread and it's definitely showing."

Value for Money

Pros:

• "Food is delicious. Prices are reasonable."
• "The food was delicious and very reasonably priced."
• "Recently had lunch at Frankies in metrocentre, food was delicious and great value for money."
• "Good value for money."
• "The price was amazing especially for what we got."
• "Prices before 5pm Monday to Friday are good."
• "We use the Meerkat code every time we go for food, and going to Frankie and Benny's is the best place if you want to keep it cheap, but still get some amazing food."

Cons:

• "Food was expensive for what you got."
• "The food is overpriced and below par."
• "Food ok but expensive for what it was."
• "Very expensive, over £140 for the 5 of us, which I think is a lot."
• "Portions are not worth the money in my opinion."
• "You can go other places pay less and get more for your money"
• "Food was OK, nothing special, overpriced for most things as it our bill came to nearly £200 for 8 of us"