Morrisons Reviews Summary

Store Cleanliness and Organization

Pros:

• "The aisles are clean."
• "Store was clean and tidy, shelves were stocked well."
• "Very clean store."

Cons:

• "The place was incredibly untidy, badly stocked with no pulling forward whatever."
• "Boxes blocking isles to stop you going places but no signs to tell you where to go!"
• "The store in Scarborough today was an absolute bin. There were gaps all over the store along with dirty shelves."
• "WORST Morrisons cafe I've ever been to filthy tables, sticky chairs & unswept floors."
• "Currently sat in Morrisons at Scarborough. Every single table is piled with dirty plates."

Customer Service

Pros:

• "Very helpful staff."
• "Staff are friendly and queues are always short!"
• "Service with a smile 😊 Took the family - 7 of us- for an early morning breakfast."
• "Really lovely good to go shopping in Morrisons and also the Morrisons staff are very helpful."

Cons:

• "Management ignore customers struggling to respond when you politely say good morning etc."
• "So we have been waiting 10 minutes for cutlery to appear after we have asked 3 times."
• "Coffee machine broken, leaking and stinks of manure."
• "The server at the fresh pizza counter at Scarborough couldn't be any more ignorant and unfriendly if she tried."
• "Found staff quite rude and not very helpful."

Product Availability and Quality

Pros:

• "Nice big store with full selection and good car parking."
• "A decently-sized shop with most of the usual things you need for a coastal town."
• "Great store with good variety of choice as usual."

Cons:

• "Unfortunately nothing good to say about Morrisons. The veg was old wilted and really needed throwing out."
• "Prices constantly going up, often products not available."
• "Unfortunately I have to give this store only three stars. I went to do my weekly shop and the shelves were near enough depleted of food."
• "Been using Morrisons since it opened but went today and very disappointed, standards have dropped shelves empty of stuff."
• "The salad bar always closes early and is badly maintained and miserable staff."

Pricing and Loyalty Program

Pros:

• "A great store for your shopping needs."

Cons:

• "It's just OK... sadly was great when it was the original Morrisons then in the latter years of Morrisons 'original owner' and since take over its now expensive it's loyalty card is worthless."
• "Prices constantly going up, often products not available."
• "Unfortunately I have to give this store only three stars. I went to do my weekly shop and the shelves were near enough depleted of food and basically came back with nothing."

Cafe and Food Services

Pros:

• "Nice Airy shop with great hot food section and good selection of Ladies and kids clothing."
• "I usually go there for the 'Fresh Cream Chocolate Sponge Cake' as my wife loves it."
• "Got your buffet for New Year and it was fantastic. Such value for money and everything was so fresh and tasty."

Cons:

• "So we have been waiting 10 minutes for cutlery to appear after we have asked 3 times."
• "Coffee machine broken, leaking and stinks of manure."
• "Food was horrible, extremely greasy and made us all feel very sickly, chicken nuggets for the kids was full of oil, chips undercooked and beans were cold."
• "Awful experience, went to pick an order up of sandwich platters etc and the older lady at the kiosk with the tacky gold jewelry was so rude and unhelpful."