McDonald's Reviews Summary

Service Speed

Pros:

• "First time ordering through McDonald's app on a click and serve bay. It only took approximately 3 minutes to get the meal served to our car by a very polite and friendly senior staff member."
• "Very busy here most of the time. Only used the drive through but it moved very fast."
• "Very busy but only had to wait a few minutes for a massive food order."

Cons:

• "We were waiting for 4 Mcflurries, We had the hot food in the car but had to wait nearly 5 minutes for the ice cream which meant when we got home the burgers were nearly cold."
• "Been coming here for ages, but it takes way too long to get food in a hurry as they seem to be concentrating so hard on deliveries first."
• "Bacon on burger was nearer raw than cooked. 7 minutes wait likely related to 'Just Eat' and other service people who must get priority."

Staff and Service

Pros:

• "Clean and tidy, with staff who are professional and helpful."
• "McDonalds is McDonalds, but the staff here were by far the friendliest and most efficient!"
• "Staff are friendly & food is usually prompt whether in restaurant or drive-thru."
• "Staff were friendly and helpful."
• "Wanna say Team member Deborah - you're a star. I watched you and you demonstrated the best customer service I’ve ever seen, anywhere."
• "No matter how busy it gets in here the staff at this mcdonalds are always polite, courteous & helpful."

Cons:

• "Staff here are an absolute joke."
• "The staff were a bit 'funny'. Not exactly friendly. Sort of standoffish."
• "Worst of all is the attitude of the staff, though."
• "Being served by a bunch of kids messing about like it's some kind of youth club."
• "Management need their attitudes checking."
• "Staff aren't helpful and they couldn't serve me because voucher was on phone screen and they dont have scanners for it."

Cleanliness and Decor

Pros:

• "New decor fresh looking always clean. They seem to have added more pads for the kids to play with."
• "Nice and quiet when I visited. Clean tables and floor."
• "Super clean and will use again!"
• "I love McDonald's and they always get your order right and they make sure it is clean as soon as someone leaves over all it's very clean and a nice environment."
• "Just been refurbished and has new bench and computer terminals for kids."

Cons:

• "Clean place lots of kids from local area using it as a hangout and general swearing and spittoon."
• "Plus I did notice that the cleaner used the same mop and bucket in the toilets as on the restaurant floor. Not exactly too hygienic!"

Food Quality

Pros:

• "The home style burger is pretty good."
• "Food is always as described hot and tasty n quickly served."

Cons:

• "Sorry McDonald's your chicken salad was awful. One piece of tomato and the lettuce was so tough I gave up."
• "The little food we got was cold and stale I know it’s a McDonald’s but Jesus Christ have a little bit of pride in what you do."
• "I love MacDonalds but on some rare occasions the chicken nuggets can get very weird sometimes."
• "My burger was uncooked."
• "Grand Big Mac - Nothing GRAND about it ... Soggy bacon and the burgers were as thin as they are on the plain kids hamburgers."