The Range / Iceland, Truro Reviews Summary

Product Quality

Pros:

• "Great choice of homeware goods and craft/art supplies. All very reasonably priced."
• "If you're getting married or into art this is the place to go."

Cons:

• "Absolutely awful toys! My boy opened his presents and immediately they broke."
• "Large lean too Regency mirror damaged when we got it home."
• "Lots of broken goods on shelves for sale."

Staff and Customer Service

Pros:

• "The staff seemed a bit stressed but got the queues down and then helped us. They always seem polite and willing to help in the store."
• "A lovely helpful young lady helped me carry my shopping from upstairs, down the lift to the main till."
• "The staff are amazing here. Nothing is too much trouble. Ever."

Cons:

• "We went to exchange something. They were understaffed, so you had to join the massive queue to the tills."
• "These issues are unprofessional and are damaging the reputation of the Range store."
• "Pathetic couple of experiences at the range Truro branch. The staff is rude and incompetent."
• "Staff are friendly but very clearly under a lot of pressure and not treated well by Company/bosses."
• "Shop and staff were up to the optimum standard for the restrictions everyone is under at present."

Pricing and Labels

Pros:

• "The prices of items are also competitive."

Cons:

• "Purely because most of the products are not labelled. At all."
• "Cashier double scanned 1st item twice was supposed to be less in cost but items placed incorrectly."
• "The one thing I hate when I go shopping is when goods are not priced."

Store Layout and Accessibility

Pros:

• "Great store that opens at 0800 which means you can grab that last minute item on the school run."
• "The store isn't laid out very logically, but maybe that's because it's November, so Christmas setup is in full swing I guess."

Cons:

• "The Range didn't have the good selection of wallpaper that the Penzance store has, nothing in quantity."
• "I would love your manager to attempt to push a wheelchair around this store and then re-think the cluttered layout."

Parking and Accessibility

Pros:

• "Always pop here after visiting Treliske. Clean, tidy, and well stocked. Easy to find a member of staff if ever I needed to."

Cons:

• "Parking lot is confusing: 'No Entry', 'No Exit' signs in one location, are misleading for any first timers."
• "THEN GOT SENT A PARKING FINE OF £100. My opinion use a different company. total rip off."
• "The store was great however it's not that obvious that parking is limited to two hours which is easy to go over."