The Range, Wishaw Reviews Summary

Staff and Service

Pros:

• "The staff and manager were beyond helpful with the goods I was looking for."
• "Staff were excellent and helpful."
• "Many thanks to the two young ladies who assisted me when looking for a picture."
• "Staff were friendly and helpful and best of all. I got what I was looking for (plus the usual extra items)."
• "Staff are friendly and always willing to help."
• "Great customer service from Catie and Christopher."
• "Staff very helpful and friendly."

Cons:

• "Rude staff."
• "The employees, demotivated and Charlie the manager is Mr arrogant."
• "Never got any help from anyone."
• "Staff isn’t very pleasant & very ignorant."
• "Till staff and customer service very unhelpful."
• "Abrupt, cheeky staff! Especially at door & main desk!"
• "Unhelpful assistant (male) who informed me that all the customers toilets were out of action."

Store Layout and Accessibility

Pros:

• "Good selection of furnishing ideas, prints, canvasses, mirrors, lamps etc."
• "This place has everything and I mean everything for a house."
• "Impressive selection of items available."
• "Well laid out store."
• "They have a massive selection of home furnishings."
• "Good sized store with large range of products, well stocked with a large garden section."
• "Lots of choice for stationery, homewares and outdoor furniture/plants."

Cons:

• "Cramped and some shelves are piled high."
• "Shop is maukit, prices not on a lot of items and getting a mos to help is a task in itself."
• "Bit of a mess inside in terms of layout and have no idea where to go for what I need."
• "Good range of items however the isles are very cramped and boxes left cluttering up the place."
• "The store is always messy and its pretty much a lottery if the price on the shelf matches the product on it."
• "The store is an absolute nightmare to navigate, the signs for what is where are no use."
• "A lot of store floor area was cluttered with stock narrowed isles."

Pricing and Checkout

Pros:

• "Went in for key cutting, 3 keys for £10, very good deal."
• "Prices are decent."
• "So much variety and such good prices."
• "Good shop. Prices reasonable. Excellent range."

Cons:

• "Verify all prices before leaving this shop all staff except customer service have been great."
• "I have just removed a star as of 11-08-21 due to my last 6 visits to store the fact that I have had to complain to staff that a lot of items are being stacked on shelves under the wrong price."
• "Many times I've seen the price of an item, took it to checkout and it's a dearer price."
• "When an A4 sheet advertises something at £3.99 and you get to the till and its £4.99!"
• "Shelf's were stacked poorly/messy with either wrong price tag or none."
• "Items instore on sale with price tag on it at sale price go to till and try to charge you full price."
• "When you get to till your shocked to find out more expensive than you thought."