McDonald's Reviews Summary

Food Quality

Pros:

• "Food was good and hot and generally just a great atmosphere inside... Excellent."
• "Everything was freshly made, and was hot and tasty."
• "The fries were actually the best ever, golden, crispy and hot."
• "Food was perfect. Polite service."
• "Always serve food that’s hot unlike a lot of other McDonald’s in the area."
• "The Philly Cheese Stack is delicious 😋"
• "When it's good it's really good ie: hot burger and plenty of fries."

Cons:

• "Cold fries. Luke warm burgers. 1 out of 2 meals the wrong size."
• "Waited 20 mins for Big Mac and chips. Big Mac arrived cold and chips were half empty."
• "Stone cold and old chips after visiting drive through on our journey ... what a shame 😕 what a let down."
• "The food is often cold and served in spits and spats so some of our family eat and are ready to leave while others are still waiting."
• "Nuggets were so tough and brick cold."
• "Burgers we not fresh there were in tray. Like warm. Onions were going brown."
• "Every French fry is as soggy as the sock that was under my bed when I was 10."

Customer Service

Pros:

• "Service was cheerful and helpful."
• "So grateful for how good the customer service was today and feel April deserves some nice feedback for her customer service!"
• "Dawn the customer service manager makes it a great experience nothing too much and a pride in her work always friendly and service food and environment clean tidy."
• "The manager of this place is so friendly and nice and talks to all the customers."
• "Used the drive-thru at Thinford McDonald’s. There was a young lad serving called Joe with possibly the best customer service attitude I’ve ever seen at a McDonald’s. Credit to the team."
• "Service was very good, and friendly too."
• "The staff here were super friendly and helpful to everyone, even though it was very busy throughout."

Cons:

• "This is what I had to put up with I can't put this down to the poor cleaner as she was on her break which is fine but why couldn't the other staff or even manager help and clean while the cleaner was on her break?"
• "Young lass had a serious power trip. Didn't have the managers knowledge to pull him to one side to have a quiet word out the way of everyone."
• "I find the staff to be quite rude, probably because they don't get a break."
• "Staff don't know customer care, even managers just throw the title in your face instead of rectifying a situation when their staff member has made an error."
• "Waited ages to be served and the manager/supervisor who served was not very pleasant."
• "Staff were busy but not bothered about customers."
• "Just been here 5:35am absolutely disgusting attitude from a girl blonde hair pony tail!!"

Order Accuracy

Pros:

• "Asked for a big tasty with no salad. Got a big tasty with no salad."

Cons:

• "Not once have they got the order right."
• "They have a tendency to get your order wrong which is no good if you've had to travel any sort of distance to get it."
• "It's always hit and miss, we no longer get it delivered as items were missing."
• "They clearly are not reading the ticket orders at all."
• "Everytime I go here they get something wrong on my order."
• "Over the last 5-6 times of going here they have missed major things off our order."
• "I have never just been served at this McDonald's. There is always a wait in parking bays and even then the order was wrong meaning I had to go in anyway."

Cleanliness

Pros:

• "Dining area and toilets are clean."
• "Always ladies cleaning the tables and keeping it clean."
• "Very clean and tidy."
• "Staff are always friendly and helpful, and dining area and toilets are clean."
• "It's also really clean and tidy."
• "The cleaning staff were very helpful and kind though."

Cons:

• "Cleaner wouldn't let us sit at the back cos she said she was cleaning then she didn't clean where she blocked off."
• "In the restaurant, floor dirty, table dirty."
• "Awful! Daughter found a hair in her wrap and the place is filthy."
• "This mcdonald's is a joke wait 20 minutes for my food then asked for a refund and then told my food had just been put I will never use mcdonald's again."

Service Speed

Pros:

• "Drive through service is quicker."
• "Excellent and fast service, food cooked perfectly."
• "In my experience food has always been prepared and served quickly."

Cons:

• "Worst Macdonald's I've ever been in. Sooooo slow it's like a comedy show."
• "Long wait for food. 25 minutes."
• "We were stuck in the drive through queue for 50 minutes."
• "On a busy day, the drive-thru queues are massive and the food will take up to half an hour to be served."
• "Be prepared for a decent (~20min) wait for the drive through."
• "No longer can it be called fast food due to delivery drivers taking preference over customers in the queue making the average wait time on my last few visits 15-20 minutes."
• "Took 18 minutes for my takeout order."

Facilities & Extras

Pros:

• "An active play and iPads for children to be entertained whilst they eat."
• "You can also request table service."
• "It's in a good location with easy access to thinford roundabout parking can be hard at busy times of day but the parking bays are large with good drive through access."

Cons:

• "The disabled toilet door was broken."
• "Food was great though dodgy looking and acting riff raff from spennymoor ect made me leave in a hurry was not a pleasant experience sticking to Arnison centre McDonald's in future."
• "Carpark gridlocked - poor design with the drive through almost being integral."