Bristol Street Motors Vauxhall Sunderland Reviews Summary

Customer Service

Pros:

• "Received fantastic customer service from Cath Warren."
• "Very friendly and knowledgeable team helped us and no pressure very patient and after sales fantastic highly recommend to anyone wanting new car for quick no hassel quality service."
• "Super helpful and friendly staff."
• "Great customer service from Cath Warren when my father bought his new car."
• "The salesman, Michael, was very helpful from start to finish."
• "Adelle was my sales rep and she really took care of me and my family, she ensured we found the right deal and car to suit me personally."
• "Cannot fault the amazing service I received from Mark over the past week."

Cons:

• "The manager is rude, condescending, and had no care at all that me and my wife would have been in a serious accident."
• "Rubbish service. Do not do services or MOT there. People are scammers."
• "I should of been notified about this before wasting my time."
• "I will never go back. Utterly disgusting, liked the vehicle, but exceptional poor practices."
• "Disingenuous salesman. No eye contact, felt he thought my family was meat."
• "Additionally, employees not helpful, senior member refused to talk to me and appointed a junior helpless member to drive me away ASAP."
• "Called 4 times asking for a print out of my service history or an email, was promised calls back and for it to be emailed over, 2 weeks have gone by and still waiting."

Vehicle Quality

Pros:

• "I do like the Vauxhall brand, I have test driven a range of vehicles over the last twenty years and still feel that the Corsa and Astra are two of the most comfortable cars to drive."
• "Bought a beautiful vauxhall mokka today the service I received from staff was 5 star nothing was a problem for them."
• "An unexpected plus is the heated seats and steering wheel."
• "I volunteer for a local NE charity and this company has helped multiply our outreach work so much, supporting what we do by providing a van."
• "All the sales team were very friendly and helpful from start to finish."
• "I have just collected my new Mokka-e and I absolutely love it."
• "Fantastic service throughout the covid 19 period."

Cons:

• "It's unbelievable how much went wrong."
• "Be careful if car in for major service, as there forget to do spark plugs the most expensive part of the service."
• "Purchased a 3 year old Insignia SRI VX line in March 2019. In the first week of ownership the battery drained due to not being earthed properly."
• "The car they sold us. Had a embedded deep scratch that was covered up and revealed itself once the car had been washed."
• "been a customer here for years needed a bigger car for my family went down n they gave me a mokka wasn't really happy just seemed they gave me it n send me on my way."
• "If i could give zero stars i would, not happy with the messing about we have had since we bought this vehicle."
• "Awful company would recommend giving there warranty a miss! Nothing but hassle more money and terrible service first and definitely last time buying a car from bristol street motors."

Value for Money

Pros:

• "I was very pleased with the deal I was offered and therefore placed an order for a new Astra Estate."
• "Just bought a Corsa from here and I must say it was a pleasure from moment I rang to enquire, to the car being delivered."
• "Car serviced and mot dropped of Saturday morning already by 10am shame don't video mot whilst being carried ford's do on my other reasonable priced and car was washed and hoovered out aswell good job done."
• "Our salesman Jonny Lee was very friendly and went out of his way to get us the best deal."
• "Great customer service, great choice of cars and got a fantastic deal."
• "Would definitely recommend to family and friends."
• "Superb customer service right from the beginning to the end of purchase."

Cons:

• "I only gave back 3 because I wasn't expecting the service cost to be so much."
• "The sales team are clearly under pressure to upsell add ons to your car purchase, we sat for 20 minutes listening about a £399 warranty, paint protection, £199, alloy wheel insurance £199, really uncomfortable experience."
• "Additionally, the service should have included car wash. Looks like the guy who washed it was not interested at all as it is the most rubbish wash I have ever seen."
• "Unfortunatly this dealership is very profit orientated and very expensive in regards to vehicle repairs."
• "Had a service plan since 2016. Every year my car has been picked up and dropped off.... No notice and now they want £69.. no thanks."
• "Sunderland want nothing to do with me and the manager proudly stated he won't accept liability as I have put miles on the car."
• "If I could score less than 0 stars I would."