Address: Newmarket Ave, Thornaby, Stockton-on-Tees TS17 7BP, United Kingdom
Phone: +441642677131
Rating: 4.2
based on 155 reviews.
Customer Service
Pros:
"Staff friendly."
"Staff were very helpful the store very clean well stocked and laid out."
"Very impressed. Travelling North from London. Friendly usable store."
"Staff - quite pleasant and helpful."
"Visited morrison this Sunday shopping experience was fine, when leaving the shop with our trolley colin offered to take our trolley back and was very polite."
"I just wanted to thank the gentleman at the petrol station that went above and beyond a few weeks ago to help me."
"Noticed that the general attitude of staff has changed prior to lockdown. They are friendlier always helpful and smiling."
"Always happy with this Morrissons. The butcher was particularly helpful advising me on the best and most economical meet to buy once he knew my recipe."
Cons:
"No cutlery available what was there wasn't clean."
"Staff seemed really pleasant but seemed really overwhelmed with the 20 customers in store…."
"To the lady on the front desk who went out of her way to help me find my bank card that I stupidly dropped in store, thank you very much it was very much appreciated."
"Staff couldn't have been more miserable,no one on the till,the electronic order system really slow."
"Staff were to busy talking to there mates on the check out to serve the customers infront of them properly, minimal use of masks by the staff."
"Rude is the only way i can describe how we were treated by 'Emily' on the bakery counter."
"Very disappointed, given the size of the store I would expect more choice compared to other Morrisons stores in the area."
"ONE STAR!!! the jobsworth woman on the door had a right go at us for walking through the basket lane with a trolley."
Food and Cafe Experience
Pros:
"The fresh fish counter is a must for me and also the children's clothes selection."
"Plenty of choice Prices are what they are but it's best to have a store more card for extra discounts."
"My meal in the Cafe was delicious. Thoroughly recommend The Steak Pie."
"A great place to grab a bite to eat or a drink. Affordable prices, basic meals."
"Great place to do your groceries shopping ...fresh fruits and vegetables, excellent selection of fish etc ..."
"Great shop, plenty of choice, mostly reasonable prices a few slightly pricier items but still great for a weekly shop."
"My favourite supermarket to go shopping.. you name it, you can find it here! You get a lot more for your money than other supermarkets."
"A good shopping experience with goods at a reasonable price."
Cons:
"25 minutes wait for food which wasn't to a good standard."
"Ordered in the cafe food was 50 mins and order was incorrect."
"Just tried a full ultimate breakfast. everything was overcooked."
"It was good once again. Handy post box in foyer and Amazon parcel locker near checkouts too. Would have given 5 if they didn't completely block every aisle up with stock for refilling shelves after 7pm mind."
"At Morrison cafe, the waitress and cook do their best. But understaffed, badly trained, with no leadership, no support, food badly prepared, cold quality not good."
"Food cheap and cheerful as expected for the price."
"The cafe is getting terrible. I take my grandad in every week and the last 3 weeks the que is out the door due to slow service."
"Went in cafe. had to ask for tables to be cleaned, cutlery was dirty had to be changed, when I got my food it was stone cold."
Pricing and Stock
Pros:
"Prices are what they are but it's best to have a store more card for extra discounts."
"Great shopping place for NHS staff if you have the app. 10% discount and extra offers always there."
"Did my monthly shopping expected it to be expensive was pleasantly surprised it was much cheaper than anticipated got everything I wanted and needed many bargains to be had."
"A good shop at decent t price and only place you can get Thompson tea bags."
"Normally go to Asda or Tesco but the fresh food counters and areas in Morrisons are much better, loads more variety and they still have fresh fish counters."
"Good supermarket. I don’t use Morrison’s very often but used this as I was on holiday. Great selection of stuff. Delicious fresh lemon muffins. I’ll be back for them!!"
"Excellent quality food and goods as always. Especially the fresh food stuffs in 'Market Street' Decently priced in store cafe too selling a good range of meals and beverages."
"A great place to shop if you want to buy food like potatoes or carrots or apples or ham or cheese or chicken or bread or milk or crisps or turnip or biscuits or jam or eggs or yorkshire pudding or ice-cream or sweets or bananas or trifle or pork or bacon or fizzy pop or pies or pears or sprouts or a different bread or steak or frozen chips or sausage rolls or jaffa cakes or even some food you might not know what it's called."
Cons:
"It's been a few months since I've been to Morrisons, and it feels like I've been robbed, couldn't believe some of the prices."
"The prices of food in Morrisons has increased such a lot in recent months. Using the same old excuses."
"Sadly there are lots of negative changes in this branch (Teeside Park)."
"Very disappointed with Teesside Park. I've been going early (7am) since first lockdown and always had a good experience. This morning I found out that now the cooked meat counter is not open until at least 8am now."
"Excessive prices more than competitors, freezers condensation problems, poor stock levels. Disappointing."
"Unless go in at the crack of dawn the shelves can be very empty at times, finished work gone in for the essentials (bread and milk etc)and not a thing in sight."
"Been going to Morrison since it opened and we go every Friday the staff are very polite and helpful especially Mel on the bakery she goes out the way for all customers also the staff on the shop floor are very helpful and polite."
"Very little stock in fish, bakery and veg depts. This was at 3 pm. God help people going shopping after work."