Asda Byker Superstore Reviews Summary

Store Layout and Cleanliness

Pros:

• "Fab spacious store set in Byker Shopping park."
• "Almost everything is available here. Its a huge area."
• "Massive store, everything you could want under one roof."
• "It's a big store that is spacious with wheelchair accessibility. Its is always immaculately clean and tidy."
• "Very spacious, lots of parking available."
• "Nice big supermarket with lovely wide aisles."
• "The store is well laid out, stocks a decent range of products too but doesn't have anywhere near a wide range of stuff as the superstores stock."

Cons:

• "The area directly outside of the main doors is a safety and health hazard."
• "Feeling a bit too clinical when shopping there, a bit of a Hospital feeling with the grey and beige colouring."
• "The layout is chaotic compared to other stores."
• "Toilets let it down. Always messy."
• "Out of date stock regularly on the main shelves."
• "Disgusting and they raise prices every week. Shelves half empty."
• "It's always hit and miss as to whether the things you bought one week will be available to next."

Customer Service

Pros:

• "Helpful friendly staff."
• "Really warm reception from the ladies, £5 for a 12 piece breakfast... What more can you ask for!"
• "The staff are amongst the most helpful I've encountered."
• "your member of staff on customer service was very helpful & sympathetic to my needs & carried out the refund swiftly & professionally."
• "Staff are friendly and helpful. Well worth a visit."
• "The staff were extremely helpful and even offered to escort me to the relevant places I required in store."
• "Plenty of parking spaces, warm friendly staff."

Cons:

• "Some staff aren't very helpful and go in a huff when you ask for help."
• "Zero points for customer service!"
• "When it's not busy the staff are too busy chatting to even notice you are there."
• "Always get followed by one of the security staff there, which I absolutely hate."
• "Certain staff members need training in customer service to improve on the bad attitude they give towards customers."
• "Customer service rubbish."
• "Checkout supervisors have disgusting attitude."

Product Availability and Quality

Pros:

• "I love asda I go to asda all the time I love the clothes in there you have a good choice."
• "They have a great selection of products to choose from and the foods are quite fresh and good."
• "Cafe with great food."
• "Great value for money products and grocery."
• "Good farm produce, fresh veg, and a lot more."
• "definitely a one stop shop.... i really like this store because it offers a good range of makeup, hair products, home decor stuff and of course all types of groceries..."
• "They have a great selection of groceries, household goods, and clothing at affordable prices."

Cons:

• "I'm s regular at Are a but am continually disappointed with the Fresh Pizza Counter."
• "The bag proclaims 'tender, succulent, tasty, satisfying, delicious' which these product definitely were NOT!"
• "Always discontinuing the lines I like which is frustrating."
• "Terrible supermarket avoid at all cost empty shelves cardboard left on shelves."
• "Food was expensive and bland gave me empty bread for chicken burger with old oily black chips."
• "It was the most disgusting food ever!!!"
• "very little in the way of food or should I say has very little in the way of affordable family food."