Elm Tree Car Sales LTD Reviews Summary

Customer Service

Pros:

• "Everyone who worked there was really polite and welcoming."
• "Great quick and friendly experience."
• "Excellent service from Darren Bob and Lee the mechanic, they can’t do enough for you."
• "Their technician Lee arranged to sort the issue out under warranty as quickly and efficiently as possible."
• "Very helpful and friendly, I was able to look at the car I wanted to buy and also compared it with another I had seen without any quibble"
• "All the staff were friendly and helpful, Everything was made very easy and convenient for me."
• "Fab customer service, all staff friendly and approachable."

Cons:

• "Never returned calls! Never answered emails! Never helped at all and said the company has no return policy!"
• "By far the worse car buying experience and the worse after sales support I have ever experienced."
• "when trying to sort it was always myself chasing them."
• "they will be nice to you when your buying but when it comes to the support they will literally be nasty to you."
• "I rang Elm Tree around 10 times during this time to let them know how much id been messed around and they couldn’t have cared less!"
• "After sales is absolutely shocking called this company several times to never get any help."
• "I am now having to pay to take this company to court as the manager will not and never has spoke to me something which I think should as a company should be standard if a customer is unhappy!"

Car Quality

Pros:

• "The car was exactly as described,Great condition inside and out"
• "I bought my car from them and everything was superb especially my car."
• "The car is in mint condition like described."
• "So far car is running spot on no issues been given 3 months warranty on it and told if any issues to just take it down and they will sort."
• "Was extremely pleased with the car (all the photos were high quality and matched what you could see in real life) and bought it."
• "Just bought a car from Elm Tree Motors last week and I absolutely love it."
• "Absolutely over the moon with my new 4 series."

Cons:

• "The front bumper strengthener & under belly shield was completely missing and the tracking was so fare out the car destroyed both front tyres."
• "One of the cars managed to 'pass' it's MOT with Elmtree even though a vital part was completely missing and shouldn't have passed without it!"
• "the shock absorber broke within the month."
• "since bringing the car home it’s already had to be taken back to be repaired"
• "They will not respond to your problems and are a two bit operation of dodgy dealers selling dirty cars with very questionable MOT's."
• "the car was totally not in good shape but was presented as being ok."
• "Day 2 after picking the car up the problems started. Blown head gasket on BU15 NWA and they didn’t want to accept an independent garage report."

Purchase & After Sales Experience

Pros:

• "Got the ball moving quickly and sorted my new car out within a week."
• "Would recommend this dealership to anyone looking for a new car and quick smooth process."
• "Aftersales service was excellent as well. Had an issue and was sorted almost the same day."
• "Would definitely recommend this dealership."
• "I would highly recommend!!!!! Thanks again Darren and all the lads"
• "Great company to deal with,made car buying a piece of cake, great selection of cars, friendly staff"
• "First class car, first class service."

Cons:

• "Word of advice is to just stay well clear of this diabolical garage and go somewhere where you’ll be treated better."
• "THE AFTER SALES SERVICE IS NON EXISTENT."
• "You can buy a car from them just if stay in Newcastle and you have spare time to visit them for every problem you have with car because they will never pay other garage to fix it."
• "My advice is DO NOT do business with these guys."
• "Wouldn't recommend this dealer to my worst enemy."
• "Absolutely shocking place to purchase a car."
• "Avoid at all costs"