"salesman didn't push but assisted in my decision making."
"The staff were all friendly and courteous."
"Paul was an absolute god send and couldn't do enough for me, not pushy in any way and pulled out all stops!"
"Good service from start to finish."
"Had a nice walk around to look at the cars spoke to a love young man in the pitch called Ben extremely friendly and helpful with great knowledge of cars wasn't pushy was just great to speak to someone who I didn't have to seek out myself."
"Absolutely brilliant staff, couldn't do enough for me personally."
"Excellent customer service from start to finish but my only criticism is that they could of been slightly more organised when collecting the vehicle."
Cons:
"Absolute disgrace of customer service therefore I will be taking my business elsewhere and I recommend others to do the same."
"Very disappointed with service."
"Horrendous to say the least...management the worst iv worked with..BULLYING all the time."
"Completely put us off as he didn't look very approachable."
"I have never encountered such a rude person in my life."
"Pressure sales. Car on display with a flat battery and staff knew nothing about the model."
"I wasn't approached by any member of staff at any point during what must've been an hour spent there."
Pricing and Value
Pros:
"Got my ideal car for a very reasonable price."
"Motorpoint is definitely the cheapest around and I can't believe the car only had 5k miles when I bought it."
"The car was as expected immaculate and at just £15,699 a real bargain."
"Bought my new ford fiesta from here this afternoon. Great car, low miles and pretty much brand new, and for an amazing price!"
"found a car we liked and loved it, i checked around dealers websites to find the car was over 2000 cheaper than anywhere else."
"Car was a great price with low mileage and great condition."
"I could not believe how quick it was to find the car I was looking for at an excellent price."
Cons:
"Pity about their admin fee on top of the advertised price."
"They refused to replace a cracked rear O/S light cluster to my Ford Ranger which had clearly happened prior to me taking delivery."
"The whole experience left us so so disappointed that I was lied to online about the car having service history when it hadn’t."
"Shame on you Motorpoint for letting a customer down."
"Unfortunately less than a year down the line I had a non fault accident which was not my fault and the vehicle was declared a total loss, the 'Motor Point Asset Protection' did not cover any negative equity."
"Recently bought new Toyota car from Birtley and upon picking it up noticed only 1 key to be told the 2nd one could be sorted through warranty NOT TRUE."
"Very disappointing to discover the car we were collecting had covered nearly three times as many miles as it was advertised as having."
Facilities and Environment
Pros:
"The premise were very clean and modern and even free supplies of coffee were provided."
"We visited just for a general look at cars. Plenty of customer parking spaces available."
"The toilets were immaculately clean."
"We had plenty of free coffee and it's gorgeous."
Cons:
"Absolutely useless. Car was delivered very late, stank of tobacco, got scratches."
"Cars in the showroom are locked, you must ask for keys to look inside if you wish. Very strange! Or should I say pushy tactics to get the salesman over!"
"The lot, which was ankle deep in water in places so I was soaked completely by the end of it."
"Called in yesterday, as a potential repeat customer. Deeply disappointed, asked to look at a hybrid car, it was flat."
After Sales and Support
Pros:
"Had a minor mechanical problem appear on the day I bought my car. I could have returned the car under the 14 day money back guarantee, however they got it booked into the specialist and main dealer to sort the problem, without any bother."
"The after sales support from Gina was brilliant and very quick to get us in the car."
"Also James who quickly sorted out another small problem we had."
"The handover specialist Aidan was again outstanding in his customer service."
Cons:
"I spoke to the dealer and they didn't want to know."
"Lost our first game of the premier league season due to these lot delaying things so much we didn’t have our player of the season."
"Totally unacceptable after-sales service."
"AWFUL AFTER CARE NOT INTERESTED IF CAR IS FAULTY AFTER SOLD."
"Not told the car we bought was a hire car, now faced with a £5000 repair bill and a warranty not worth the paper it's printed on."
"No way will I purchase another car from Motorpoint."
"Very poor service from the service department manager work away and can be away quite a while tried to get a tool kit for boot of my car as when they sold car to me it was missing eventually got the photos to him and now wont reply to my emails."