We Repair Appliances Reviews Summary

Customer Service

Pros:

• "The customer service person over the phone was polite and helpful."
• "On the two occasions I spoke with the customer service team they was friendly and helpful."
• "The staff who booked my engineer's call-out were efficient and communicated well by text & email."
• "The girls in the office were really helpful, a pleasure to deal with."
• "Friendly and helpful call centre staff."
• "However I was impressed with the communication and customer service from the manager once they realised there was an issue, and they reached out to me out of hours to sort it out."
• "Really efficient communication regarding appointment details and ordering of parts."

Cons:

• "Customer services were just as unhelpful."
• "Appalling communication if you get any."
• "Awful service, didn't ring when they were meant to."
• "Do not use this company. Their customer service and time frame to complete the job is absolutely diabolical."
• "Disgraceful customer service."
• "I have never received customer service as poor as this in all my life."
• "When you demand proper customer service they just cancel your request after being given the run around for 3 weeks."

Engineer Professionalism

Pros:

• "Arrived punctually on both occasions, extremely efficient and helped me with useful information with the care of the hood."
• "Slavcho was extremely polite, smart and efficient."
• "They were punctual got my cooker fixed quickly the engineers were polite and cleaned up after themselves."
• "The engineer was punctual and polite."
• "Engineer arrived as arranged, very pleasant an efficient."
• "The engineer was lovely and identified the problem quickly, and Ashlee, who oversees parts ordering was beyond helpful."
• "The engineer was superb. He gave a plain English frank explanation of how everything works, what needed to be done and how these problems occur in the first place."

Cons:

• "Additionally the engineer was not wearing a mask nor did he offer to remove his shoes at the front door."
• "The engineer they sent over was SO unprofessional and rude I was in shock."
• "The miserable guy arrived. Asked to visit the toilet before starting the job."
• "The actual engineer who didn't care at all whether the job gets done or not."
• "Engineer had to take photos of my washing machine to ask advice from another engineer."
• "The repairman who turned up on the second visit complained that the first repairman had not done a thorough job in evaluating the issue."
• "The engineer turned up, looked at the cooker and told me that he was an electric cooker engineer and not a gas one."

Reliability and Efficiency

Pros:

• "Called the service as I thought my boiler was going to need to be replaced. Someone came out the next day."
• "We repair came to repair my washing machine within a day."
• "Company sent out engineer to repair our Liebherr freezer. Very experienced engineer who diagnosed problem; ordered correct part and returned a week later carrying out repair in a professional and efficient manner."
• "Phone answered quickly, appointment arranged for three days' time."
• "Someone came out the next day, immediately identified the problem with the boiler, ordered new sensors and they were fitted within a week."
• "Technician arrived on time. Identified problem and ordered the part and explained clearly what would happen next."
• "He knew what the likely cause of the issue and fixed it in under 20 mins."

Cons:

• "They did not arrive for appointment and did not bother to tell me."
• "NO notification of cancellation."
• "Absolutely appalled that I booked an appointment on Monday the 15th only to have the date changed to the 16th WITHOUT NOTIFICATION."
• "Awful service ever. 1st call out booked - engineering ill."
• "They texted me to say they were coming and when I called they said they were on their way and then did not turn up."
• "Shame you can't give a company less than 1 star service is shocking."
• "Cancelled without notification of cancelling and leaving clients waiting in vain."