Censeo Financial Reviews Summary

Professionalism and Support

Pros:

• "They are very helpful and more than capable to handle all our questions."
• "As first time buyers they guided us through the entire process, not just helping to secure the best deal but offered further advice."
• "Jay Anderson and Matthew Caterer completely ignored our email expressing concern with an issue."
• "A pleasure to do business with. G and Georgina went through absolutely everything in a completely professional manner."

Cons:

• "Some of the staff except for one on the assessment team who was very restrictive and took pride in being that way."
• "Poor communication throughout our dealings with Censeo - not picking up the phone and slow to reply to emails."
• "Awful experience and terrible communication - avoid Censeo!"
• "Very unprofessional, don’t want to hear from them ever again."

Efficiency and Responsiveness

Pros:

• "Every query was answered in less than 24 hours, they were quick with paper work approvals, got me the best rates."
• "They made the transaction run smoothly, answered all my questions promptly and communicated well."
• "Highly recommended firm. The staff is very helpful and knowledgeable."
• "Richard and Ruth were very helpful during our mortgage process, which wasn’t as straightforward as we hoped."

Cons:

• "Jay Anderson and Matthew Caterer completely ignored our email expressing concern with an issue that arose with our remortgage process."
• "I had to find another mortgage provider."
• "Once they have your fees they no longer care."
• "Bone-achingly slow service, they ignore repeated emails for weeks."

Mortgage Process and Outcome

Pros:

• "The service has been brilliant since the beginning and everything was concluded within few weeks."
• "Censeo were very informative and patient with me, as a first buyer- via shared ownership they were clear when explaining everything."
• "Ruth was fantastic! She guided me through the whole way providing regular updates, super helpful and insightful."
• "Censeo were good when it came to securing a mortgage. Tyrone was really thorough in his explanations and listened to requirements."

Cons:

• "Some figures on my application were fabricated by Censeo and I asked for them to be rectified several times."
• "I honestly had the most stressful time of my life because of Censeo and their lack of professionalism."
• "Awful experience, mortgage advisors is to assist with mortgage application CENSEO is the biggest obstacle themselves."
• "Completely unable to manage a mortgage if you are a freelancer."