Trade Centre Wales Reviews Summary

Customer Service

Pros:

• "Couldn’t fault them! Mark was so patient with me when I was hard work and found me a car I loved!"
• "Great service at the neath branch all the staff were fab thanks Mark Weight, David James, Julian Jones, and Sam Chapman."
• "Paul our adviser approached us, not pushy at all. Like most car sales men, he was, in fact, very polite and most importantly he asked us the right questions."
• "Would recommend Thanks all staff st tge Trade Centre Wales."
• "I have several cars here in the past and as usual the service is second to none thanks Craig Seawood (salesman) Daniel Pierchinski (business manager) and Sam Chapman (collections) I will be back again highly recommended."
• "Great experience from start the finish, Matthew was amazing while we looked around the cars and helped us with prices."
• "We dealt with the sales women Sam Chapman and she made sure we found the best car for her and had a lot of patience with us."

Cons:

• "Abominable service manager, supposed to be £99 or old car for deposit and he offered me £75 for my 2011 ford focus."
• "The member of staff that dealt with us wax rude and wouldn't listen to our requirements."
• "I've had a really poor experience with this company."
• "Pushy and rude salesman who made us very uncomfortable to the point that we had to leave!"
• "They were on me like vultures when I walked in."
• "It's like a honey trap scheme."
• "Disappointed. No word promises. Got in a debt cos of them falsely information."

Car Quality

Pros:

• "Bought my new car today at the nesth branch and drove away within 2 hours."
• "All done in a lunch break came car less and drove away in the car I have so much longed for."
• "Never hade any issue with any of the cars I've bought for here."
• "Ps I’ve took my car have it’s MOT done in June and my car passed with no faults or minors so couldn’t be happier!"
• "I've had so many cars off them over the years and never had a problem."
• "They gave me a courtesy car and were finished 5 days quicker than they said they would be and it didn't cost us a thing."
• "Took my niece to buy her very first decent car, and in fairness she came away with a very nice car, spent 8k on it."

Cons:

• "However, the car wouldn't start after the two weeks of having it. Called out RAC and the car has engine faults."
• "A WORD OF NOTICE... we later found out that the gentleman who was aggressively protesting that the car had no road tax, was actually committing fraud by cancelling the tax and pocketing the cash."
• "TCW just didn't want to know. 2 years and about 10 coil packs (plus other issues) later, the car starts cutting out every time I break."
• "Don't! Just don't! We paid £3000 for a Hyundai i10 from the Merthyr Branch back in 2019 when it was open and less than 24 hours later, the car died."
• "bought a seat ibiza recently and within the 20 minutes of driving it home the cars tracking broke and warning lights all turned on."
• "Technical issues while in guarantee and I don't have use of my car for over 1 month now."
• "Bought a car from TCW Merthyr. Within days I went out to start the car to take my kids to school and it wouldn't start."

Sales Experience

Pros:

• "He gave us enough time to look around, and asked all the right questions to help us to find the right car."
• "1st proper visit with wifeee to chose a possible newer car, Nicely greeted by guys at front desk, briefly explained few things and yes guys followed us around but at a distance and didn't pester us, checked with us twice and were very helpful and knowledgeable when we did decide on a car and wanted a closer look."
• "Outstanding service at Neath branch today."
• "Mark the who sold me the car was outstanding front start to finish, nice friendly greetings at the door, didn't get pushy or any aggressive sales tactics."
• "Absolutely outstanding service at the Neath branch thank you Matthew Chapman my sales man what a nice guy not at all pushy like your typical salesman."
• "Outstanding service at the Neath branch today travelled all the way from Pembrokeshire and was well worth it thanks Matthew Chapman (salesman) Sara Meissner (business manager) Julian Jones (compliance) and Sam Chapman (collections) great place great staff everyone is so friendly and polite would highly recommend."
• "Brilliant service by all today at the the Neath branch thanks to the salesman Matthew Chapman he was very knowledgeable polite and professional and very approachable."

Cons:

• "At entering the store we were pounced on by a sales man named Tristan who assured us he would not follow or hound us."
• "The staff were breathing down your necks from the minute you arrived really trying to force a sale on you."
• "They will try the hard sell tactics. If you show any interest in a car."
• "Very pushy like sharks waiting for you when you go in."
• "Absolutely terrible. As soon as you walk through the door you are badgered by waiting salesmen waiting to pounce."
• "We felt like little mice being watched by a bird of prey!"
• "Would award a 0 if possible. From the time we arrived, the sales person followed us around like a bad smell and was very pushy."