Address: The Car Showroom, St John's Rd, Meadowfield, Durham DH7 8XL, United Kingdom
Phone: +441913780091
Rating: 4.6
based on 319 reviews.
Customer Service
Pros:
"The staff there was very helpful especially Russell."
"Fantastic service and very helpful from start to finish from our sales advisor Jacob."
"Was supported by Dom and Will who were both really helpful and friendly."
"Will looked after us every steps of the way, very informative and helpful and a pleasure to deal with."
"Sale was handled by Demi and Niall who were not only very friendly but also professional from start to finish."
"All of the staff very friendly and helpful."
"I have had 5 star service from Jacob throughout the whole sale! And now even after!"
Cons:
"They completely ignored us till we started leaving a bad review."
"Took forever to get in touch with the manager only when I said I would take it further did he get in touch."
"I have emailed them complaining and given them 2 weeks but that have not replied."
"DO NOT BUY FROM THIS COMPANY!!!"
"Service friendly and helpful if a little flaky at times - perhaps they just need more staff?"
"This garage is putting peoples life’s at risk and eventually the mangers little bubble will be burst."
"Customer services do not respond to e-mails - have e-mailed and called every day for a week - no reply."
Vehicle Condition
Pros:
"However the van was as described in perfect condition."
"The car came with a fresh mot and a fresh valet and my partner couldn't be happier with the purchase."
"The vehicle was the cleanest and most honest secondhand one we had seen (and we had seen a lot!)."
"Car was given MOT and valet before pick up."
"Car is amazing, exactly how I expected it to be! Clean inside and out and runs fantastic!"
"The car, a VW Passat estate was very well presented and in great condition."
"Great selection of cars to pick from, and with the AA warranty feel very good about my choice."
Cons:
"Sadly the car we looked at had a false mileage."
"The car we initially went to look at after seeing it on the AA approved dealers website had no roof trim and all the alloys had be grated to pieces."
"Car broke down after 4 months, brakes completely failed on me."
"Car started to over heat the day after I picked it up it now been in the garage 5 days with very little update no curtesy car."
"Had nothing but bother with it. Timing chain gone, I’ve had to pull out another 1000 to get this fixed."
"Stereo didn’t work, then the battery went dead and then the thermostat stopped working."
"Out of the whole carpark, every single car had curbed wheels, damaged interiors, scratches, broken mirrors."
Post-Purchase Support
Pros:
"Just purchased my van from here today. Came last week to look at it and had a few issues on the van that where sorted without a problem."
"The issue has been resolved with fantastic first class customer service."
"A wonderful experience to walk away from a sale feeling to respected and happy."
"I did also received an apology for the accidental misinformation and an offer of contribution to repair as a gesture of goodwill."
"They gave me the old parts for my own inspection, a 12 month guarantee on work completed, and a crate of lager as an apology for the delay."
"Any issues with the car were sorted immediately."
"Every detail and request was facilitated without hassle."
Cons:
"After making a purchase from AutoPark UK, I was unfortunate enough to experience a serious clutch malfunction just 20 minutes later."
"I had to put in a warranty claim for a prop shaft repair. Auto repair and Autopark wanted nothing to do with the car."
"They had three attempts to repair the car and didn't do nothing to it."
"Still waiting on that alleged first “service” documentation that I was told would be provided when picking the vehicle up."
"After talking to the car supplier about the problem, I was advised to go to a local garage to get the leak fixed."
"The last service recorded was over 21,000 miles ago and approx 15 months previous the van had covered over 60,000 miles and should have been serviced at 54,000 miles but no evidence of any service has been recorded."
"The service light is on and it’s dropping into limp mode."
Purchase Experience
Pros:
"I would recommend them highly. There was also a wide range of choice of cars of all prices and makes.. I'm one happy customer of I'm sure many."
"No hard sell from anyone; great extended warranty option; great MOT and service packages available; they even offer home delivery."
"Would highly recommend to anyone thinking of a new motor!"
"I am happy with the car and will not hesitate to return in 6 months time when I am renewing my husbands car."
"No pressure salesmen."
"Great experience purchasing our new vehicle. No pressure at any stage."
"We got a great deal on our part ex and have bought a lovely Nissan X trail 2.0 sport."
Cons:
"Sorry to give one start but did not find less than one, honestly they deserve less."